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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Very helpful

5
Had to talk to an advisor who was very helpful, explained everything well and in an easy way to understand Reviewed on: 21st March 2024
Adrian N's avatar
Adrian N

First Mortage help - Lyle

5
We recently took out our first mortgage with Darlington. Everything has ran smoothly from the get go. I’d like to specifically give Lyle a shoutout for how helpful he has been throughout! Even a few months down the line we needed something clarifying and within the matter of an hour he had phoned me to explain and help out where he could. He’s an asset to the company! Reviewed on: 20th March 2024
Hannah's avatar
Hannah

Fantastic help from Ann regarding buying our first h...

5
Fantastic help from Ann regarding buying our first home Reviewed on: 19th March 2024
Sophie Derbyshire's avatar
Sophie Derbyshire

Robecca was absolutely lovely lady, who gave us all...

5
Robecca was absolutely lovely lady, who gave us all information what we need Reviewed on: 16th March 2024
Tatiana's avatar
Tatiana

Great service, called when arranged and provided cle...

5
Great service, called when arranged and provided clear information Reviewed on: 15th March 2024
Adrian C's avatar
Adrian C

Excellent Service

5
Mandy & Rebecca have been stand out members of the team, supporting me and my family throughout our working relationship. Thank you. Reviewed on: 12th March 2024
Roger J's avatar
Roger J

Amazing staff.

5
Exelent service, throughout our application from start to finish. many thanks. Reviewed on: 7th March 2024
Lynn P's avatar
Lynn P

In branch service review

5
Excellent service with very good and helpful information. Reviewed on: 7th March 2024
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Verified Member

I couldn’t recommend Rebecca enough

5
Rebecca has been brilliant throughout the process, she has been so understanding and supportive. Rebecca has remained in contact with us giving us regular updates making a stressful process so smooth and stress free. Reviewed on: 1st March 2024
Martha R's avatar
Martha R

In branch service review

5
The advisor was very helpful and efficient. I would recommend Darlington to my friends and family. Reviewed on: 29th February 2024
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Verified Member

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