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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Five stars for Ann Walpole!

5
Ann Walpole was a huge help, lovely and friendly, super efficient, the experience couldn't have been better, easiest mortgage we've ever had! Reviewed on: 21st May 2024
Happy Customer's avatar
Happy Customer

Excellent customer service....

5
From my first phone call with the Team at Darlington, I was impressed with their professionalism and friendliness. The Mortgage Advisor assigned to our application has been exceptionally helpful, explaining every step of the way in a language we could understand! Reviewed on: 14th May 2024
Elsie G's avatar
Elsie G

Brilliant!

5
Great service from Ann kept us up to date through out the process. Perfect. Looking forward to being a customer of Darlington Building Society. Reviewed on: 10th May 2024
Andy's avatar
Andy

Very Clear messaging, all emails answered promptly.

5
Very Clear messaging, all emails answered promptly. Reviewed on: 10th May 2024
Brian L's avatar
Brian L

thank you all !

5
thank you all !! very supportive , informative Reviewed on: 9th May 2024
Ahmad's avatar
Ahmad

In branch service review

5
In arranging a new mortgage I deal dealt with Suzanne and I found her to be confident, well-informed and able to answer all of my questions whilst giving me good advice about the products available with the Darlington Building Society. Reviewed on: 30th April 2024
Verified Member's avatar
Verified Member

In branch service review

5
Absolutely fantastic, and Mandy was brilliant. Reviewed on: 30th April 2024
Verified Member's avatar
Verified Member

Ann was a pleasure to deal with.

5
Very easy process from start to finish and excellent, efficient and friendly communication from Ann, a pleasure to deal with. Reviewed on: 29th April 2024
Anthony Gray's avatar
Anthony Gray

The service was exceptional

5
Both Rebecca and Mandy have been exceptionally courteous, friendly and helpful. They contacted us to advise that we are eligible to a lower interest rate product, which is unusual as a service these days. We will definitely be in touch again when we need a new mortgage. Reviewed on: 29th April 2024
Caroline Abdul-Rahim 's avatar
Caroline Abdul-Rahim

Personal service

5
Seemed like a very personal involvement, as though chatting to a friend, rather than a business, they seemed genuinely interested to help. Reviewed on: 26th April 2024
Roger A's avatar
Roger A

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