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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

In branch service review

5
Staff were friendly and engaging. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member

A huge shout out to Cheryl Allen

5
A huge shout out to Cheryl Allen, our mortgage advisor at Darlington Building Society for helping and guiding is along each step. Cheryl has been really great. Also, thanks to Anna for promptly answer our questions, whenever required. Reviewed on: 27th July 2024
Beenish's avatar
Beenish

my mortgage advisor Rebecca Russell is amazing, she...

5
my mortgage advisor Rebecca Russell is amazing, she is extremely professional and patient happy to answer my questions / explain things in more detail etc. Especially since it is a life changing situation the calm, patience, knowledge sharing and just efficiency has made the process easier and less stressful. Thank you Rebecca Reviewed on: 18th July 2024
Rachael I's avatar
Rachael I

Porting Mortgage

5
I had a mortgage port with Darlington, it was a little bit specific as i had to sell my own home and also find a new property to buy so it took a little bit of time however Rebecca at Darlington was brilliant!! cannot thank her enough she made it so easy. 5* Service! Reviewed on: 21st June 2024
Mike A's avatar
Mike A

Excellent services.

5
Paula Marshall is wonderful giving me very helpful and honest advice. Big thank you to Paula Marshall. Reviewed on: 21st June 2024
nopadol boonyai's avatar
nopadol boonyai

Cheryl has been first class with me and made me feel...

5
Cheryl has been first class with me and made me feel worthy of my business with Darlington Building Society. When Cheryl rang me to say I have been accepted was a kind and passionate experience. Reviewed on: 7th June 2024
Stevie T's avatar
Stevie T

In branch service review

5
Recommended daughter and granddaughter for mortgages, I have had two with DBS. Reviewed on: 6th June 2024
Verified Member's avatar
Verified Member

Very thorough, patient and attentive service

5
Very thorough, patient and attentive service Reviewed on: 28th May 2024
Pen E's avatar
Pen E

Five stars for Ann Walpole!

5
Ann Walpole was a huge help, lovely and friendly, super efficient, the experience couldn't have been better, easiest mortgage we've ever had! Reviewed on: 21st May 2024
Happy Customer's avatar
Happy Customer

Excellent customer service....

5
From my first phone call with the Team at Darlington, I was impressed with their professionalism and friendliness. The Mortgage Advisor assigned to our application has been exceptionally helpful, explaining every step of the way in a language we could understand! Reviewed on: 14th May 2024
Elsie G's avatar
Elsie G

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