Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (957)

More than 10 years a customer, still happy

5
We have been a customer of the Darlington Building Society for 10 years, in which time we have always been treated with respect, with understanding and with a clear desire to achieve the best outcome for us, the customer. Through a myriad of life events and situations, including more complex working arrangements, salary and currency differences, we have always been able to find a solution, together. Our experiences have ensured we never looked for another provider, which would usually be the wrong thing to do, but our faith in the Darlington means we see this as a partnership as much as a business deal. Reviewed on: 2nd August 2024
Carl's avatar
Carl

In branch service review

4
When I rang to find out about a new fixed rate deal everything was explained clearly. There was no facts and figures to try to get my head around, just a simple and easyily understandable product explanation. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member

In branch service review

5
Staff were friendly and engaging. Reviewed on: 31st July 2024
Verified Member's avatar
Verified Member

A huge shout out to Cheryl Allen

5
A huge shout out to Cheryl Allen, our mortgage advisor at Darlington Building Society for helping and guiding is along each step. Cheryl has been really great. Also, thanks to Anna for promptly answer our questions, whenever required. Reviewed on: 27th July 2024
Beenish's avatar
Beenish

my mortgage advisor Rebecca Russell is amazing, she...

5
my mortgage advisor Rebecca Russell is amazing, she is extremely professional and patient happy to answer my questions / explain things in more detail etc. Especially since it is a life changing situation the calm, patience, knowledge sharing and just efficiency has made the process easier and less stressful. Thank you Rebecca Reviewed on: 18th July 2024
Rachael I's avatar
Rachael I

Porting Mortgage

5
I had a mortgage port with Darlington, it was a little bit specific as i had to sell my own home and also find a new property to buy so it took a little bit of time however Rebecca at Darlington was brilliant!! cannot thank her enough she made it so easy. 5* Service! Reviewed on: 21st June 2024
Mike A's avatar
Mike A

Excellent services.

5
Paula Marshall is wonderful giving me very helpful and honest advice. Big thank you to Paula Marshall. Reviewed on: 21st June 2024
nopadol boonyai's avatar
nopadol boonyai

Cheryl has been first class with me and made me feel...

5
Cheryl has been first class with me and made me feel worthy of my business with Darlington Building Society. When Cheryl rang me to say I have been accepted was a kind and passionate experience. Reviewed on: 7th June 2024
Stevie T's avatar
Stevie T

In branch service review

5
Recommended daughter and granddaughter for mortgages, I have had two with DBS. Reviewed on: 6th June 2024
Verified Member's avatar
Verified Member

Very thorough, patient and attentive service

5
Very thorough, patient and attentive service Reviewed on: 28th May 2024
Pen E's avatar
Pen E

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill