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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

In branch service review

5
Helpful staff, willing to explain in a friendly way and answering the phone promptly. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
We found Darlington BS very good with its correspondence. Reviewed on: 30th September 2024
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Verified Member

In branch service review

5
We have already recommended Darlington BS to friends! Excellent customer service - great communication - kept informed every step of the way (thanks to Suzanne and Cheryl). Reviewed on: 19th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
Always been sufficient. Been customers for 35 years across both mortgages and savings. Reviewed on: 18th September 2024
Verified Member's avatar
Verified Member

DBS - Five Star Service Everytime.

5
Hi Darlington Building Society - yesterday I needed some urgent paperwork from DBS to confirm ownership of a property - I rang the number, actually spoke to a mortgage advisor 'Mandy' and she kindly sent over the documents whilst I was on the phone !! Amazing in itself to reach the first person who sorted it out immediately. Absolute first class service. I love DBS as they are person centred and understand the needs of the customer. THANK YOU SO MUCH MANDY Reviewed on: 12th September 2024
Debra I's avatar
Debra I

Flexibility in non standard situations, mortgage in...

5
Flexibility in non standard situations, mortgage in retirement , etc. Reviewed on: 7th September 2024
Michael W's avatar
Michael W

Your agent Cheryl Allan was very professional, kind...

5
Your agent Cheryl Allan was very professional, kind and courteous. The whole process was efficient, hassle free and smooth. Reviewed on: 4th September 2024
William M's avatar
William M

Excellent tailored solution provided

5
Rebecca our mortgage adviser was very helpful in taking us through what our options were after we had explained our situation. Reviewed on: 2nd September 2024
Robin Wood's avatar
Robin Wood

Ann, number 1 mortgage advisor!!

5
My mortgage advisor Ann from start to finish has been excellent! Answered all my emails with lighting speed. Very professional and personable which made the experience enjoyable! Reviewed on: 22nd August 2024
Nick's avatar
Nick

Excellent financial appraisal by Rebecca

5
Excellent financial appraisal by Rebecca extremely helpful and provided a wealth of helpful options. Put me at ease and dealt with my questions in a professional yet friendly way. Reviewed on: 21st August 2024
Ruth L's avatar
Ruth L

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