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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

In branch service review

4
Overall great service. Only improvement would be additional/better rate for mortgage holders with a very low LTV mortgage. Reviewed on: 11th November 2024

Outstanding Customer Service

5
Paula has been fantastic throughout; patiently explaining everything to us, keeping us informed, and responding immediately to our questions. My husband and I have both been amazed by this superb customer service and often mention it to friends. We would definitely recommend DBS. Thank you. Reviewed on: 11th November 2024
Pam K's avatar
Pam K

Friendly and experience

5
Friendly and helpful full of knowledge and experience Reviewed on: 9th November 2024
patrick li's avatar
patrick li

Mortgage Term Extension.

5
Darlington BS was able to extend our mortgage term for a further two years following our request to do so. This transaction was handled with speed, professionalism and empathy. Many thanks. Reviewed on: 8th November 2024
Keith Simpson's avatar
Keith Simpson

In branch service review

5
I was apprehensive of the request to extend my mortgage, however it was made very easy as the staff understood my concerns and dealt with me with courtesy and a great deal of understanding. Reviewed on: 4th November 2024

Wonderful service

5
I have received excellent service during my application to port my mortgage to the property which I am buying. I felt that I was advised very professionally with Paula really listening to my needs. Reviewed on: 23rd October 2024
Shelagh D's avatar
Shelagh D

Ann was very personable and professional.

5
Ann was very personable and professional. She was a pleasure to speak with and helped the whole process run smoothly. Thank you Reviewed on: 15th October 2024
Becky e's avatar
Becky e

In branch service review

5
Fantastic staff, welcoming and excellent value. Reviewed on: 14th October 2024

I highly recommend Darlington!

5
I highly recommend Darlington! Suzanne has a caring, friendly and professional approach and is fast to respond to queries during the application process, which made a huge difference. Fantastic experience! Reviewed on: 13th October 2024
Maria's avatar
Maria

In branch service review

5
Always so polite, friendly and helpful - can't fault them. Reviewed on: 30th September 2024
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