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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Wonderful service

5
I have received excellent service during my application to port my mortgage to the property which I am buying. I felt that I was advised very professionally with Paula really listening to my needs. Reviewed on: 23rd October 2024
Shelagh D's avatar
Shelagh D

Ann was very personable and professional.

5
Ann was very personable and professional. She was a pleasure to speak with and helped the whole process run smoothly. Thank you Reviewed on: 15th October 2024
Becky e's avatar
Becky e

In branch service review

5
Fantastic staff, welcoming and excellent value. Reviewed on: 14th October 2024

I highly recommend Darlington!

5
I highly recommend Darlington! Suzanne has a caring, friendly and professional approach and is fast to respond to queries during the application process, which made a huge difference. Fantastic experience! Reviewed on: 13th October 2024
Maria's avatar
Maria

In branch service review

5
Always so polite, friendly and helpful - can't fault them. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
Helpful staff, willing to explain in a friendly way and answering the phone promptly. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
We found Darlington BS very good with its correspondence. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
We have already recommended Darlington BS to friends! Excellent customer service - great communication - kept informed every step of the way (thanks to Suzanne and Cheryl). Reviewed on: 19th September 2024
Verified Member's avatar
Verified Member

In branch service review

5
Always been sufficient. Been customers for 35 years across both mortgages and savings. Reviewed on: 18th September 2024
Verified Member's avatar
Verified Member

DBS - Five Star Service Everytime.

5
Hi Darlington Building Society - yesterday I needed some urgent paperwork from DBS to confirm ownership of a property - I rang the number, actually spoke to a mortgage advisor 'Mandy' and she kindly sent over the documents whilst I was on the phone !! Amazing in itself to reach the first person who sorted it out immediately. Absolute first class service. I love DBS as they are person centred and understand the needs of the customer. THANK YOU SO MUCH MANDY Reviewed on: 12th September 2024
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Debra I

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