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Dudley Building Society: Savings reviews

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4.87
Based on 3,526 reviews, last reviewed 18th Jun 2025
39% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to deal with I find DBS easy to deal with both online and in person. The only reason I would not recommend it to friends is that I never give financial advice to f... Read more Reviewed on: 18th June 2025
Dil P's avatar
Dil P

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
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Nick M
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Dudley Building Society Savings reviews (3526)

In branch service review

5
Happy with service. Lovely staff. Reviewed on: 14th March 2025

In branch service review

5
Excellent service. Knowledgeable and caring staff. Reviewed on: 14th March 2025

In branch service review

5
Very friendly and efficient service today. Reviewed on: 14th March 2025

Friendly, patient and efficient customer care

5
The customer service personnel was very friendly and efficient. I received help (extremely patient) to navigate the site and how to operate the account for future use Reviewed on: 12th March 2025
Hem A's avatar
Hem A

New Account opening

5
Opened an account at your Dudley office was taken into a private room which gave it a personal experience Reviewed on: 10th March 2025
Tracy R's avatar
Tracy R

Dudley Building Society

5
No problems using on-line account. Reviewed on: 9th March 2025
John Smythe's avatar
John Smythe

We now live in a modern age.

3
I need to perform a simple task of updating my address details. In a world where we have numerous communication methods I would have thought we would have moved on from being told to write a letter, put a stamp on it and pop it in the post. A needless expense and inconvenience. Easier to close the account. Reviewed on: 9th March 2025
Steve W's avatar
Steve W

A great value 120day account has been penalised with...

2
A great value 120day account has been penalised with excessive rate cuts. Staff seemed unhelpful and onus always put on us to print out application papers and post in passbook... Reviewed on: 8th March 2025
Mhanners's avatar
Mhanners

Dudley BS was paying a competitive interest rate on...

4
Dudley BS was paying a competitive interest rate on Easy Access accounts but the rate is now being reduced so not as attractive as previously Reviewed on: 8th March 2025
Bob's avatar
Bob

Outstanding Product and Service

5
From day one to the end of my investment account, Dudley was outstanding in terms of product and service. I will be back for sure. Reviewed on: 8th March 2025
Carwyn E's avatar
Carwyn E

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