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Dudley Building Society: Savings reviews

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4.87
Based on 3,734 reviews, last reviewed 16th Mar 2026
59% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Very good service explaining all our options and the... Very good service explaining all our options and the lady who attended to us was very knowledgeable and kind. Reviewed on: 16th March 2026
Alan 's avatar
Alan

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3734)

Perton branch review

5
Easy access staff always smiling and friendly Reviewed on: 19th July 2021
Perton branch customer's avatar
Perton branch customer

Excellent

5
I came to the Dudley branch today and I was served by a lady called Brenda. She very very welcoming and friendly. I wasn’t kept waiting for long and she dealt with my transaction quickly. Afterwards she also talked me through the process of accessing my account online. Reviewed on: 19th July 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly service

5
Always receive a friendly and helpful welcome . Reviewed on: 19th July 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Great customer service

5
Polite and helpful Staff, comprehensive advice with transactions. Reviewed on: 19th July 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Perton branch review

4
Always very helpful, please open to 5 pm again Reviewed on: 18th July 2021
Perton branch customer's avatar
Perton branch customer

sometimes information limited and tend to try pushing toward online everything which i do not want

3
basically imoved some money to yourselves some years ago as your interets rates were good and the customer experience was too. However I feel more and more not just yourselves but feel no eg no isa's now from you which is disappointing and offering better rates to do online which I HATE the thought of. I want to see people face to face if i have an issue not press buttons to be put through to people who then do not know you only by an account number. I like the on street presence!Please keep this not just for me but for many older people who do not use computers and online is not ass SAFE as it should be . you hear bad stories daily! God Forbid it goes away from the PERSONAL EXPERIENCE IT IS NOW. Reviewed on: 18th July 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill branch review

5
No probelms dealing with my account when my father passed away. Very easy to deal with BH branch Reviewed on: 17th July 2021
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Perton branch review

5
Always made welcome by the staff Reviewed on: 17th July 2021
Perton branch customer's avatar
Perton branch customer

Perton branch review

5
Each time I visit staff very helpful, 1st class customer service Reviewed on: 16th July 2021
Perton branch customer's avatar
Perton branch customer

Brierley Hill branch review

5
Everyone is always very helpful and professional Reviewed on: 16th July 2021
Brierley Hill branch customer's avatar
Brierley Hill branch customer

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