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Dudley Building Society: Savings reviews

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4.87
Based on 3,729 reviews, last reviewed 6th Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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Latest highest rating:

5

Staff were extremely knowledgeable, friendly and eff... Staff were extremely knowledgeable, friendly and efficient. We were able to ask as many questions as we wanted and didn't feel rushed Reviewed on: 6th March 2026
Mrs S's avatar
Mrs S

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
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Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3729)

In branch service review

5
Super experience from initial phone call to setting up account at branch. Really good!. Reviewed on: 20th August 2024
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Verified Member

In branch service review

5
It was quick and easy. Your staff are very professional and always happy to help, well done. Reviewed on: 20th August 2024
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Verified Member

In branch service review

5
Efficient, friendly and informative staff. Reviewed on: 19th August 2024
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Verified Member

In branch service review

5
Convenient location and not too busy!. Reviewed on: 16th August 2024
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Verified Member

Over Bureaucratic Process to Change Mandate.

2
We opened a Charity/Church Savings account in April by completing a 5 page application form. I recently contacted you to add a further signatory to the mandate. I was sent a simple “Change of Operator” form which was completed, signed by all signatories, and returned accompanied by a copy of the meeting minutes approving the change. I was then told I now have to fill in the full application form (5 pages) again and have it authorised by all parties. All of the financial institutions we deal with, except yourselves, allow registered signatories to authorise changes to the mandate. Why is Dudley Building Society so different? Why was I not notified of the full requirement at the time I initiated the change? The role of charities and trustees becomes increasingly challenging, not helped by overly bureaucratic procedures like this. I would like an explanation of why you are so out of step with your competitors. Reviewed on: 14th August 2024
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Treasurer Bournemouth Heart Clib

In branch service review

5
Convenient. Personal service. Efficient service. Reviewed on: 8th August 2024
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Verified Member

In branch service review

5
Very friendly and professional service. Reviewed on: 1st August 2024
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Verified Member

In branch service review

5
Very good, friendly service, and quick also. Reviewed on: 1st August 2024
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Verified Member

In branch service review

5
Everything was clear and all service were clear. Reviewed on: 1st August 2024
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Verified Member

In branch service review

5
Friendly staff, and relaxed environment at the branch. Reviewed on: 1st August 2024
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Verified Member

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