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Dudley Building Society: Savings reviews

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4.88
Based on 3,714 reviews, last reviewed 10th Feb 2026
83% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Very informative an excellent service Very informative an excellent service Reviewed on: 10th February 2026
Verified source

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Dudley Building Society Savings reviews (3714)

Review of the Dudley Building Society, Savings:

What an effort to open an account

1
Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Reviewed on: 30th May 2025
Karen C's avatar
Karen C

In branch service review

5
Local branch, very friendly and helpful staff. Staff are always knowledgeable and explain things in a straightforward manner. Reviewed on: 26th August 2025

In branch service review

5
Older client so glad to have passbook, customer service by Jean excellent and helpful. Reviewed on: 26th August 2025

In branch service review

5
Very helpful and explained everything for us to understand. Reviewed on: 26th August 2025

In branch service review

5
Popped in with mum, met Sarah and became a customer again. Sarah has excellent product knowledge, answered all my questions, very efficient, went extra mile and mode me feel special. Reviewed on: 26th August 2025

In branch service review

5
Local branch, friendly and helpful. Reviewed on: 26th August 2025

In branch service review

5
Paulette/Sarah Very helpful, patient friendly service. Reviewed on: 26th August 2025

In branch service review

5
Paulette/Sarah friendly, helpful, nothing too much trouble. Reviewed on: 26th August 2025

In branch service review

5
Saving - higher intrest. Good advice from Esther. Reviewed on: 26th August 2025

In branch service review

5
Advisor very informative and explained the process clearly. Reviewed on: 26th August 2025

In branch service review

5
Advisor very informative and explained the process clearly. Reviewed on: 26th August 2025

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