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Experian: Credit Check reviews

Name: Credit Check
Rating: 3.86 (123 reviews)

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3.86

Based on 123 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

24%

Latest highest rating:

5

Great company helping to improve credit score... Monthly credit scores, helped me build my credit score by offering products and ways to improve my credit score Reviewed on: 11th June 2026

Latest lowest rating:

1

Customer service and website are useless I had to call them twice to request my credit report. They don't value first contact resolution and they hand up as fast as they can without resolving... Read more Reviewed on: 18th February 2026

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About this product

We're building the biggest collection of Experian credit check reviews at Smart Money People. If you're looking for reviews of Experian's credit check service, or if you're an existing Experian customer looking to share your thoughts, you've come to the right place. We're changing financial services for the better.

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Experian Credit Check reviews (123)

Robbery!

Refused a £31 per month contract for a Blackberry in 2012 when I needed a new phone. Orange shop staff wrote down the Experian website and told me to log onto this to find out why I had been refused a phone contract. I logged onto Experian at home and signed up to what I thought would be a free credit check. Hoodwinked, I typed in some of my details to find out a result I didn't get. Over four months £14.99 a month was deducted from my bank account without my knowledge. As I had lost my job, these charges had left me without a valid travel card. telephoned Experian and told them my situation. I told them to take my details off their system right now, which they did and they refunded me the 4 payments of £14.99. Bad experience - and all for the want of a crap phone! Reviewed on: 14th May 2018

Good customer service

They are quick at getting back to you and help you resolve problems Reviewed on: 23rd August 2017

Great for high level information

This website is easy to get high level information from, but takes a little more effort to get the details behind that score. Reviewed on: 2nd June 2017

Easy to use and understand

My Experian report was my best friend when I was buying a house and continues to be as I manage loans and credit cards , it really explains how it can help me be for financially savvy and I get free access to it with one of my other credit products. I have a fantastic credit rating and I was able to manage it with Experian . Reviewed on: 1st June 2017

Friendly helpful team

Was declined credit and went onto Experian, found a couple of issues and contact the staff how we're very helpful it getting everything resolved and my credit back on track Reviewed on: 31st May 2017

Top notch service

This is a great way to find the ideal company you may be accepted for credit with Reviewed on: 30th May 2017

My Credit Experian experience

Being able to check my credit score with a simple click as become useful before applying for products and also the ability to see what companies will see when viewing my credit report. Another important factor is being able to check my online identity is not being used for fraudulent purposes. Finding out how likely I am to be accepted before I apply for a product is the reason I rate Experian highly. Reviewed on: 24th May 2017

Great quality information

Easy to navigate and very useful prior to making a major financial commitment. Reviewed on: 22nd May 2017

Good to know your credit score

easy to register and confirm your details. quick score but have to pay for access to some services Reviewed on: 18th May 2017

Communication

I contacted them about adding extra security to my credit file. They responded within 48 hrs, and explained that I could add a password to my file, which meant that any applications for loans, credit cards etc would need this extra level of security, it wouls slow down any application I made but would wrong foot any fraudster trying to apply for finance using my ID Reviewed on: 14th May 2017

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