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first direct: Current account reviews

View other first direct products
4.70
Based on 1,495 reviews, last reviewed 19th Aug 2026
88% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Good product

4
Good deal and customer service but get too much paperwork Reviewed on: 6th November 2018
Chris Riley's avatar
Chris Riley

Amazing service

5
Easy app and great customer service Reviewed on: 6th November 2018
Meghan's avatar
Meghan

Exceptional customer service

5
I’ve never had one issue with first direct after previously having multiple with rbs, every time I phone or have any issues they help me out instantly and having no automated service is such a bonus Reviewed on: 6th November 2018
Meghan's avatar
Meghan

First Direct

5
Does what you want it too. and very easy online banking. Reviewed on: 6th November 2018
Gary Elliott's avatar
Gary Elliott

Good for all

5
Great service and high quality for the customer.good website Reviewed on: 6th November 2018
Richard Priestley's avatar
Richard Priestley

Easy banking

5
Great easy to use app and helpful staff. Reviewed on: 6th November 2018
Damion Jones's avatar
Damion Jones

Great account, online security and access and fantastic customer service

5
1st Account is great because you can link it to other savings accounts and mortgages, it has great online security and access features and has great customer service available anytime Reviewed on: 6th November 2018
Fiona King's avatar
Fiona King

Great account, online security and access and fantastic customer service

5
Great account with options to link to savings and mortgage accounts. Easy to use online and has great online security Reviewed on: 6th November 2018
Fiona King's avatar
Fiona King

5 Star Service

5
This is by far the best bank I’ve ever banked with. They truly care about their customers and have always been extremely helpful. Reviewed on: 6th November 2018
Hanken93's avatar
Hanken93

First Direct

5
First by name and first by service Reviewed on: 5th November 2018
Keith Wilson's avatar
Keith Wilson

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