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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

View other first direct products

4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

First Direct

Does what you want it too. and very easy online banking. Reviewed on: 6th November 2018

Good for all

Great service and high quality for the customer.good website Reviewed on: 6th November 2018

Easy banking

Great easy to use app and helpful staff. Reviewed on: 6th November 2018

Great account, online security and access and fantastic customer service

1st Account is great because you can link it to other savings accounts and mortgages, it has great online security and access features and has great customer service available anytime Reviewed on: 6th November 2018

Great account, online security and access and fantastic customer service

Great account with options to link to savings and mortgage accounts. Easy to use online and has great online security Reviewed on: 6th November 2018

5 Star Service

This is by far the best bank I’ve ever banked with. They truly care about their customers and have always been extremely helpful. Reviewed on: 6th November 2018

First Direct

First by name and first by service Reviewed on: 5th November 2018

An excellent bank

First Direct are a superb bank. Not for them, the regular computer crashes of the High Street banks - they are technologically solid. And their customer service is the best there is. Only once, in all the time I have been with them (and I joined in their first year) has my phone call nolt been answered by the second ring. Basically, one can't fault them. Reviewed on: 5th November 2018

They've just been great... for nearly 30 years

Not really that much more to say. Reviewed on: 24th September 2018

Challenging set-up process, excellent customer service

Opening the account was hardwork - shame you can't use the HSBC branches during this process. However, customer service and products are very good. Reviewed on: 19th July 2018

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Regular Saver Account
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first direct: Current account reviews

5% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current account reviews (1494)

Quick Service

First Direct

Good for all

Easy banking

Great account, online security and access and fantastic customer service

Great account, online security and access and fantastic customer service

5 Star Service

First Direct

An excellent bank

They've just been great... for nearly 30 years

Challenging set-up process, excellent customer service

Do you have a different first direct product?

Want to see more from first direct?

Regular Saver Account

Bonus Saving Account

Fixed Rate Mortgage

Join Smart Money People

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