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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Love them

telephone banking with UK call centres, no long queues and no "push 1 for this etc" Reviewed on: 15th November 2017

Never let me down

Extremely helpful and caring bank who really treat customers as people and not a number or statistic for performance. Reviewed on: 15th November 2017

Amazing customer service

No call queues, friendly and v helpful staff on the phone Reviewed on: 14th November 2017

Great customer aervice

Great customer service, no call queues, helpful and friendly staff Reviewed on: 14th November 2017

Great Company

We have been banking with First Direct for over a decade and would never change as their service, rates and 24 hour banking is wonderful. Reviewed on: 14th November 2017

Treat you as an actual person

With First Direct, it is never a case of computer say no. It feels like an old fashioned bank where they care about your situation or understand what you need. Will never leave them. Reviewed on: 14th November 2017

If only all companies were like this...

I have been a customer with First Direct for 20 years+ Amazing service always. Helpful. Polite. Human! Cannot fault them! I wish all companies operated at the same level of service! Reviewed on: 10th November 2017

Common sense, straight talking and fair

I phoned to take my ex-wife off my First Direct bank account and was told I would need to close the account and open a new account after being with First Direct for 20 years. Although the £100 incentive to switch bank accounts to First Direct wasn't applicable because I wasn't new, they gave it me anyway. No need to leave or threaten to leave to get an incentive elsewhere, no game playing, kind, professional and smart. Here's to another 20... Reviewed on: 10th November 2017

Fantastic

From a quick switch, First Direct offer a personal experience - when calling you speak to a real person without any time on hold; they’re quick, efficient and helpful. Banking app is good and feels secure. Reviewed on: 10th November 2017

Great service, attractive products

Great customer service, attractive products, excellent joining incentives that you don’t have to chase up Reviewed on: 9th November 2017

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