Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

View other first direct products

4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Friendly and efficient customer service coupled with simple banking

I changed to First Direct in 2012, and have been continually impressed since I did. Always helpful and friendly when you call, I have never been let down. Excellent all round. Reviewed on: 8th February 2017

Great current account - strong security, online banking options, convenient use of HSBC banks

Always great service at First Direct - helpful team 24/7 Reviewed on: 7th February 2017

Excellent Customer Service,

You can speak to someone without endless menu options and the staff are always friendly and helpful. I would definitely recommend First Direct for their customer service. Reviewed on: 6th February 2017

They're amazing

The guys at first direct are literally amazing, make me feel like a friend rather than just a number like Barclays did.. Reviewed on: 6th February 2017

Top Service

I have contacted the customer service team a few times. The service from all advisers has been excellent. So willing to help and listen to your needs and give the best solutions. Reviewed on: 5th February 2017

Fantastic Customer Service

I switched to first direct last year in a seamless transition aided by the knowledgeable and helpful staff on the other end of the Phone! The £100 bonus was also gladly received! Reviewed on: 5th February 2017

Hassle-free Banking 24/7

I bank online and First Direct provides an excellent service. If you do need to contact them by phone, it's always a prompt and professional service. Highly recommended. Reviewed on: 4th February 2017

No complaints

Switched to First Direct admittedly because they offered me £100 to do so, would never leave them as they have provided excellent service for 10 years now. Reviewed on: 4th February 2017

Online banking

I find the website tricky to use. I needed an IBAN number recently and it was hard to find. Also trying to look at transactions older than a month ago is difficult. Reviewed on: 4th February 2017

First Direct

The service is excellent. Whenever I have needed to call, the phone is answered promptly. The staff are friendly but efficient. The online banking is easy to use. I couldn't recommend them more highly Reviewed on: 3rd February 2017

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Black Current Account
from RBS 3.49 from 19 reviews
Student 20 Account
from Bank of Ireland 0.00 from 0 reviews
Multi-Currency Debit Card
from iFAST Global Bank 4.62 from 74 reviews

Want to see more from first direct?

Regular saver
from first direct 4.77 from 150 reviews
Bonus Saving Account
from first direct 4.68 from 59 reviews
Fixed Rate Mortgage
from first direct 4.65 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub