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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

16% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Still the best after all these years

I switched to first direct in January 1997 after years of poor service from a number of high street banks. first direct's customer service has always been excellent and never let me down, which is why I have not switched to another provider, which I'm happy to do in all things if I'm not happy or feel that I can get a better deal. Reviewed on: 13th February 2022

Simple accessible banking

Friendly quick customer service. Simple non-nonsense products. What's not to like? Reviewed on: 13th February 2022

All banks should be like FD

Have banked with FD from its inception, and have never experienced any problems, always there too help in a very friendly & courteous manner 24/7. No menu too wade through, a human being answers the phone promptly. And their online banking is spot on. Reviewed on: 11th February 2022

Retail Banking At It's Best

After banking with other retail banks, let's say our expectations were not high! We opened a joint account and were pleasantly surprised by First Direct's excellent banking service. We have been customers for 7 years now and have no wish to move anywhere else. Excellent customer service, by humans who answer within 3 rings, excellent banking products and an on-line banking service that is completely stress free and a joy to use. It's the gold standard other banks should take note of. Reviewed on: 10th February 2022

Excellent Service

We have banked with first direct for many years and are extremely satisfied customers Reviewed on: 5th February 2022

Brilliant

FD is available, approachable, efficient, polite and safe. Reviewed on: 29th January 2022

1st Direct review

Easy online banking, great telephone support. Reviewed on: 29th January 2022

Good Customer Service

Have always found the UK-based customer service staff I've contacted by 'phone to be friendly, helpful and knowledgeable. Am a satisfied customer of over 15 years with FD and will remain with them for the foreseeable future. Reviewed on: 29th January 2022

No nonsense

I have banked with first direct for over 20 years. No hassle. Easy to get hold of. Great app. Reviewed on: 29th January 2022

Easy to use app

Always a quick answer if any problems encountered Reviewed on: 27th January 2022

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