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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

16% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

easy to access phone or on line

easy to access by phone or on line Reviewed on: 29th July 2021

For a telephone bank their service has failed

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need to take my business somewhere else. Reviewed on: 24th July 2021

no one answers the phone

customer service very very poor Reviewed on: 19th July 2021

Hopeless

Cannot get through on the phone Reviewed on: 11th July 2021

Good overall.

Easy to use app,good customer service on the phone. Reviewed on: 29th June 2021

Would give a zero. AVOID AVOID AVOID

Mobile app is terrible Online banking is terrible Help line has atleast a half an hour hold time. If you don't want to smash your phone or laptop each time you try and do any thing please use another bank Reviewed on: 18th June 2021

Incredibly helpful customer services

I was a victim of a massive scam. Leaving me penniless. First Direct were superb and reinstated all my accounts fully. So kind and understandin Reviewed on: 18th June 2021

Best ever Bank

I transferred to First after 25 years with Clydesdale. What a difference! It was like stepping from the nineteenth century into the twentyfirst. They have the best and I mean THE BEST customer service of any company I have encountered. Reviewed on: 18th June 2021

Good support team

I have very little to say except they are always looking after there customers interest there online banking fraud team are on the ball and deal with any fraudulent transaction discreetly and gives confidence to the customer knowing that there security is in safe hands Reviewed on: 15th June 2021

Personal service with no bots

You always get to speak to an actual helpful person. No issues with long waits, irritating music or bots Reviewed on: 14th June 2021

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