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first direct: Current account reviews

View other first direct products
4.70
Based on 1,495 reviews, last reviewed 19th Aug 2026
88% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Simple but effective

4
Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019
Raffy's avatar
Raffy

Tankks

5
Tank kdus I hg if in vbuhnvy ou u jjgcbvhjgh lugfhhh kgfhkjh kvcnjh Reviewed on: 16th July 2020
Petr Dzurko's avatar
Petr Dzurko

Great Service

5
Great Service. Easy to use AP and 24 hour customer service. Reviewed on: 13th July 2020
Andrew Wyllie's avatar
Andrew Wyllie

Great app functionality and customer service

5
I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them Reviewed on: 13th July 2020
Dale Askew's avatar
Dale Askew

A great bank that has been contactable each time we've needed them

5
I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020
Rebecca Beesley's avatar
Rebecca Beesley

Excellent service

5
Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020
Bayview 's avatar
Bayview

Great service

5
I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020
Mike Clarke's avatar
Mike Clarke

Great Service

5
15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020
Deborah Gilbody's avatar
Deborah Gilbody

Always there

5
Always answer and a UK call centre Reviewed on: 1st July 2020
am167krp's avatar
am167krp

Great service, great products

5
Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020
Lwalklate's avatar
Lwalklate

Very easy and lots of options

5
The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020
Joe's avatar
Joe

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