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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1493 reviews)

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4.70

Based on 1,493 reviews, last reviewed 10th Aug 2026

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

fd - hassles free internet banking No hassle, to steal a line from another no nonsense product, it does exactly what it says on the tin Reviewed on: 14th July 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1493)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

So easy to get hold of!!!

So easy to get hold of and when you speak to someone over the phone they are super helpful! Reviewed on: 12th February 2026

Easy to set up and use and the app is intuitive

Easy to set up and use and the app is intuitive. It has helpful suggestions and categories of payments and it is straightforward to add direct debits and standing orders Reviewed on: 3rd February 2026

Compentent..

Very good overall, I have been very impressive with them as a bank and have been with them since they first started. Reviewed on: 2nd February 2026

Always available to help when needed.

Always available to help when needed. And no hanging about waiting either. Reviewed on: 29th January 2026

30 years on.......

Have banked with first direct for over 30 years and I am still getting excellent service if I ever have a problem. Recently had an issue with an on line payment, phoned the bank, put through to the relevant team and issue sorted in 15 minutes. Professional, polite, friendly experience - thank you! Reviewed on: 27th January 2026

Positive experience

Positive experience for years, always helpful customer service Reviewed on: 26th January 2026

Good customer service is the sine qua non

Good customer service is the sine qua non Reviewed on: 26th January 2026

Easy to use app, 24/7 customer service avail...

Easy to use app and excellent customer service available at any time of the day Reviewed on: 25th January 2026

So easy to manage and great customer service.

So easy to manage and great customer service. Reviewed on: 25th January 2026

It is easy to open and operate a First Direct account

It is easy to open and operate an account online. First Direct operates via an App which is well laid out and allows access to all aspects of my current account. Notifications of money movement is very useful to keep track of transactions. Reviewed on: 25th January 2026

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