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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

Always on top of the game

In the 10 years plus I have banked with First Direct I have never had a problem. Either online or on the phone they are always helpful. The call operatives are happy to chat as well! Reviewed on: 8th November 2018

Consistently good

I have been with FD over 20 years now and love their simple approach of answering the phone without me listening to an IVR message and usually answering my query at the first time. Reviewed on: 8th November 2018

Happy Customer Service People

Friendly customer service staff helped my problem in no time :) Reviewed on: 8th November 2018

Fantastic Bank

First Direct offer fantastic service Reviewed on: 8th November 2018

Excellent product

I have banked with first direct for 20+ years with no problems Reviewed on: 8th November 2018

on the ball..

I can't fault the folks at First Direct, they noticed suspicious activity on my account and put a stop on my card even before I had noticed! completely on the ball, fabulous service every time Reviewed on: 8th November 2018

Great telephone service and efficient and smooth banking app

great customer service, nothing is too much trouble and the banking app is very easy to use and efficient Reviewed on: 8th November 2018

Straightforward to work with

Reliable and straightforward to work with Reviewed on: 7th November 2018

Great customer service

Brilliant service and support, very easy to speak to an advisor and get any queries sorted quickly Reviewed on: 7th November 2018

Great customer service and reliable bank

Since I moved to First Direct I haven't had any problems. I find their internet banking easy to use and I like everything about the way they do business. They make things easy and do things with the customer in mind which is what counts. Reviewed on: 7th November 2018

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