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first direct: Cash ISA reviews

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3.59
Based on 13 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
15%
3 star
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0%
See only 2 star reviews
8%
See only 1 star reviews
23%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Very friendly, informative and always solves a problem. I will stay with this bank and recommend it to everyone! Reviewed on: 26th March 2026
Valerie Lewis's avatar
Valerie Lewis

Latest lowest rating:

1

Too low an interest rate compared to competition Too low an interest rate compared to competition Reviewed on: 24th March 2026
J B's avatar
J B
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About this product

A first direct cash ISA can be opened with just £1.

You can open a first direct cash ISA via online banking or by post. Once opened you can manage your account through online Banking, the app or by phone. You can make as many fee free withdrawals as you like.

first direct cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Cash ISA reviews (13)

Excellent reliable service

5
I have banked with First Direct since they started, and have never - in more than 20 years - had anything less than top quality service. They answer the phone quickly, their phone operators are always friendly and highly competent, their account security systems are rigorous yet not too onerous for the customer, and they are highly efficient in sending statements, text balances etc on time. More recently, their online and mobile facilities have been introduced and, typically, work extremely well without glitches. I cannot recommend them highly enough. Reviewed on: 11th September 2016
Jane Chamberlain's avatar
Jane Chamberlain

Great customer service is the key!

5
Every time I contact First Direct they are always pleasant, quick and available. Reviewed on: 30th August 2016
Christopher Harrison's avatar
Christopher Harrison

Interest Rate

1
Although this is convenient for me as it is instant access and I have a 1st Account, the interest rate is so low and constantly being reduced that I am going to shop around to try to find a better rate. Reviewed on: 18th February 2016
Christine Monk's avatar
Christine Monk

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