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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.87 (7989 reviews)

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4.87

Based on 7,989 reviews, last reviewed 16th Jul 2026

33933% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Excellent company , very fast and extremely helpful. Excellent company , very fast and extremely helpful. Reviewed on: 15th July 2026

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Review First Response Finance: Car finance now

Help others make smarter decisions by sharing your own experience.

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Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7989)

Great service

Great service, prompt and efficient in resolving issues. Communication was a key part of what stood out. Really helpful and genuine people. Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you Jack! We hope you're happy with your new van/car/bike/vehicle. Response date: 6th May 2025

Helpful and pleasant service

Very pleased with the service quick decision very helpful and a very pleasant transaction Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you Desmond, we’re happy that we could help you! Response date: 6th May 2025

Very good customer service I like it

Very good customer service I like it Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 6th May 2025

I don't have a great credit rating so l wasn't expec...

I don't have a great credit rating so l wasn't expecting to be accepted Reviewed on: 3rd May 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 6th May 2025

when nobody gave me a chance first response put ther...

when nobody gave me a chance first response put there trust in me and I've never looked back since they were there when I needed finance so a very big thank you and cheers for the help Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Andrew! Response date: 6th May 2025

Very friendly, professional, understanding and helpf...

Very friendly, professional, understanding and helpful support from advisors. Make whole process from start to finish easy, understandable and quick. Great online and telephone access. Excellent!! Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Caroline! Response date: 6th May 2025

Quick and easy, But commission is high and interest...

Quick and easy, But commission is high and interest is aswell Reviewed on: 3rd May 2025

Reply from First Response Finance Hi Neil, Thank you for taking the time to leave a five-star review. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 6th May 2025

Excellent service excellent customer service and cus...

Excellent service excellent customer service and customer care Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Jason! Response date: 6th May 2025

Experience so far has been fairly exceptional.

Experience so far has been fairly exceptional. Already referred my partner to use first response. Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Christopher! Response date: 6th May 2025

2nd time with first response great service and helpf...

2nd time with first response great service and helpful and friendly customer service Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 6th May 2025

Review First Response Finance: Car finance now

Help others make smarter decisions by sharing your own experience.

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First Response Finance: Car finance reviews

33933% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review First Response Finance: Car finance now

Best car finance provider 2025

First Response Finance Car finance reviews (7989)

Great service

Helpful and pleasant service

Very good customer service I like it

I don't have a great credit rating so l wasn't expec...

when nobody gave me a chance first response put ther...

Very friendly, professional, understanding and helpf...

Quick and easy, But commission is high and interest...

Excellent service excellent customer service and cus...

Experience so far has been fairly exceptional.

2nd time with first response great service and helpf...

Review First Response Finance: Car finance now

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