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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.87 (8001 reviews)

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4.87

Based on 8,001 reviews, last reviewed 29th Jul 2026

151% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Was so quick easy and smooth sailing couldn’t be hap... Was so quick easy and smooth sailing couldn’t be happier choosing first choice, and look forward to working with them in the future Reviewed on: 29th July 2026

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (8001)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

We have had many vehicles from these always helpful...

We have had many vehicles from these always helpful and fair Reviewed on: 19th July 2026

Reply from First Response Finance Thank you for the five-star review! Response date: 20th July 2026

Smooth transaction

Smooth transaction from start to finish that suited my needs Reviewed on: 18th July 2026

Reply from First Response Finance Thank you for the five-star review! Response date: 20th July 2026

Rude and aggressive

"I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Instead, I was sold a non-compliant car, leaving me facing daily charges just to drive.First Response Finance funded this vehicle despite the dealer failing to meet my core requirement. Since the car is financed, First Response Finance is jointly liable under the Consumer Rights Act 2015 for supplying goods that are not 'as described.'I expect First Response to immediately launch a formal dispute against greenlight motors reject this vehicle, and unwind this financial agreement. If this is not escalated to senior management today, I will take my case directly to the Financial Ombudsman Service." Reviewed on: 16th July 2026

Reply from First Response Finance Hi Lori, Thank you for taking the time to leave a review. We're sorry to hear of your concerns. We can confirm that we are currently in contact with you regarding this matter and are reviewing the issues you have raised through our formal complaints process. As the complaint remains ongoing, it would not be appropriate for us to discuss the details publicly. We remain committed to investigating your concerns fully and providing a response in line with our complaints procedure. Take care, First Response Finance. Response date: 21st July 2026

Excellent company , very fast and extremely helpful.

Excellent company , very fast and extremely helpful. Reviewed on: 15th July 2026

Reply from First Response Finance That's great to hear, thank you Paul! Response date: 16th July 2026

Very efficient andunderstanding.

Very efficient andunderstanding. Helpful in difficult circumstances Reviewed on: 15th July 2026

Reply from First Response Finance That's great to hear, thank you David! Response date: 16th July 2026

Excellent

Always helpful and understanding can always rely on them to make a bad situation good Reviewed on: 15th July 2026

Reply from First Response Finance That's great to hear, thank you Rhys! Response date: 16th July 2026

Quick decision, good value car finance.

Quick decision, good value car finance. Reviewed on: 14th July 2026

Reply from First Response Finance That's great to hear, thank you! Response date: 15th July 2026

I have a great experience with First Response Financ...

I have a great experience with First Response Finance and did not regret patronising them. They're the best. Reviewed on: 14th July 2026

Reply from First Response Finance That's great to hear, thank you Faramade! Response date: 15th July 2026

The team did a seamless job in sorting my car financ...

The team did a seamless job in sorting my car finance out and it was really quick from start to finish thanks for everything Reviewed on: 14th July 2026

Reply from First Response Finance That's great to hear, thank you Adrian! Response date: 14th July 2026

Had 6 cars over 25 years with first response.

Had 6 cars over 25 years with first response. Great company staff spot on .always helpful Reviewed on: 13th July 2026

Reply from First Response Finance It's great to see that you're a returning customer of ours Kevin! We hope you're happy with your new vehicle. Response date: 14th July 2026

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