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First Response Finance: Car finance reviews

View other First Response Finance products
4.87
Based on 7,990 reviews, last reviewed 18th Jul 2026
33967% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Smooth transaction Smooth transaction from start to finish that suited my needs Reviewed on: 18th July 2026
Martin S's avatar
Martin S

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026
Lori Buck's avatar
Lori Buck
Read all reviews Write a review

About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Review First Response Finance: Car finance now

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First Response Finance Car finance reviews (7990)

Polite, clear with instructions,.

5
Polite, clear with instructions,.helpful woth finding the right car and paid quickly Reviewed on: 28th April 2024
Kath G's avatar
Kath G

The customer service personnel listened to our needs...

5
The customer service personnel listened to our needs and worked with us on what finance would meet our needs ,they were very friendly and informative in all ways and never pushy with the product Reviewed on: 28th April 2024
Alan D's avatar
Alan D

Would highly recommend

5
I have used them twice so far for car and van finance and I would again because they provide such a great all round service. Easy to contact, always been able to give the information I need and resolve my query first phone call and great value. Reviewed on: 28th April 2024
Jennifer 's avatar
Jennifer

It’s my second car finances good job do for me...

4
It’s my second car finances good job do for me thanks Reviewed on: 27th April 2024
Rajinder Singh's avatar
Rajinder Singh

A first class company to dealwith

5
I find First Response has a good customer care attitude. Always polite when dealing with problems . The staff are always polite very quick in answering problems. I have used First Response 3 times now and have always found them to be first class Reviewed on: 27th April 2024
D Winchester's avatar
D Winchester

Fantastic communication and contact from start to fi...

5
Fantastic communication and contact from start to finish. Easy and smooth transaction Reviewed on: 27th April 2024
Cheryl J's avatar
Cheryl J

From start to finish it has been brilliant and easy...

5
From start to finish it has been brilliant and easy through every process Reviewed on: 27th April 2024
Thomas k's avatar
Thomas k

EXEMPLARY CUSTOMER SERVICE

5
First Response Finance exemplified unparalleled customer service when I found myself in a dire financial situation. Which led to me being forced to terminate my finance contract unexpectedly, I felt overwhelmed and unsure of how to navigate my predicament. However, First Response Finance proved to be more than just a lending institution; they became a beacon of support during my time of need. Upon reaching out to them, I was greeted with empathy and understanding from the very beginning. Their team took the time to listen to my concerns and assess my financial circumstances thoroughly. Instead of simply offering generic solutions, they tailored their approach to my specific needs, recognizing the uniqueness of my situation. What truly stood out was their commitment to finding a payment plan that not only suited me but also alleviated the stress of my financial burden. They didn't settle for the easiest or most convenient option; instead, they went above and beyond to explore every avenue available, ensuring that the plan they offered was both feasible and sustainable for me. Throughout the entire process, they provided ongoing support and guidance, patiently answering any questions I had and offering valuable insights to help me make informed decisions. Their proactive communication and willingness to go the extra mile instilled in me a sense of trust in their services. Their exemplary customer service set a standard of excellence that I will always remember and appreciate. They didn't just provide a service; they extended a helping hand when I needed it most, reaffirming their commitment to their customers' well-being, and this is something that was a breathe of fresh air. Reviewed on: 27th April 2024
Thabang B's avatar
Thabang B

Really helpful when I was worried about the cross ov...

5
Really helpful when I was worried about the cross over of being paid and the finance going out Reviewed on: 27th April 2024
Rees P's avatar
Rees P

Quick, friendly, helpful. Top service.

5
I am deaf and they were very accommodating of my disability and made everything simple for me. They were quick with all their responses and made the process a breeze. I would recommend them to anyone looking to buy a new car. Reviewed on: 27th April 2024
Robert C's avatar
Robert C

Review First Response Finance: Car finance now

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