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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Awesome

Awesome, always friendly customer service and very personable and reward loyalty with better deals if you have never defaulted on previous finance. I've never had to wait in a queue on the phone either. Awesome company. Reviewed on: 22nd July 2022

Awesome customer service

They were very helpful from the start. They spoke to you and helped rather than just looking at numbers. They truely do think about the customers when helping them. Reviewed on: 22nd July 2022

They have helped me with more than 1 car and even allowed me to pay the old car off and allowing me to get another car

When ever I spoke to them they have done everything and helped out where ever they was able to making life easier and the process simple Reviewed on: 22nd July 2022

Top Finance company

Amazing company! Easy to deal with and great customer service team! Second time having finance with them with absolutely no problems. Highly recommend Reviewed on: 22nd July 2022

A great company!

This is a great company. They are honest, loyal and understanding. They helped me through some financial difficulty and we’re kind to me in a stressful situation! Reviewed on: 22nd July 2022

Professional, loyal, honest

I struggled to maintain finance due to a bad credit rating that was down to false reporting, FRF were really understanding and took this into consideration, they went above and beyond to make sure I was satisfied. Amazing company, great customer service, highly recommend!! Reviewed on: 22nd July 2022

Great easy to deal with company

When needed help with finance for a car or a personal loan they were great and easy to deal with and continued to be great during the loan period whenever we needed help or advice! Reviewed on: 22nd July 2022

Made it easy

All arranged by phone very quickly, put in touch with a very helpful garage, even agreed to take my old car away! Reviewed on: 22nd July 2022

Life savers for those in need

First response finance was the only company that give me a chance when no one else would I have medical problems and needed a car no other company would give me a chance. Just 5 minutes with first response and they helped me in my time off need. First response finance saved my life I thank them very much. Reviewed on: 22nd July 2022

My Favorite Car finance for the past 8 Years!

Very good customer service and I have personally never been disappointed. I have been a customer since back in 2014 up to now. First Response Finance always have a solution for me when it’s comes to a time to change my vehicle. Many thanks and I hope over customers enjoying the same services as I do. Regards Reviewed on: 22nd July 2022

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