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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.87 (7999 reviews)

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4.87

Based on 7,999 reviews, last reviewed 24th Jul 2026

381% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

It went really smooth and was done in less than 24 h... It went really smooth and was done in less than 24 hours Reviewed on: 24th July 2026

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7999)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Car number 3

The only finance company that was able to finance me, the communication between myself and the staff is amazing, I had a super huge problem with my second car and the customer service I received helped me loads, paused payments, giving me information that I wasn’t getting form the dealership and they helped log a report and in the end gave the dealership a 2 week timeframe to sort the problem or to issue a refund which was done and now I’m on car number 3 with first response and I will stay being a customer. Reviewed on: 25th April 2024

They help me low payments over abit more time to pay...

They help me low payments over abit more time to pay so more affordable. So spoke to customer service and I changed payment dates . Reviewed on: 25th April 2024

Ford Puma ST Finance

They managed to provide finance for my second car without any issues. Great customer service! Reviewed on: 25th April 2024

Very friendly an quick had no problems getting my ca...

Very friendly an quick had no problems getting my car sorted !!! Reviewed on: 25th April 2024

Been using first response now for a few years, and h...

Been using first response now for a few years, and honestly cannot fault the staff, the level of service is exceptional. Reviewed on: 25th April 2024

I wouldn't go anywhere else

Easy, no hassle, simple process and great staff Reviewed on: 25th April 2024

bought my first car with this finance company and be...

bought my first car with this finance company and been great so far Reviewed on: 25th April 2024

Excellent service

Very happy good customer service Reviewed on: 25th April 2024

Helpful and easy

I struggled to find the right place for me and once I found first response I couldn't be happier with my service. It's easy touse to find out about your outstanding balance and the website is easy to navigate they were quick on responding when I had questions and when filling out my application. Reviewed on: 25th April 2024

Excellent customer service.

Excellent customer service. Have a low credit rating as I pay everything in cash, but i explained my circumstances and they said yes. I have now getting a better credit rating and its thanks for this company having the faith in me. Reviewed on: 25th April 2024

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