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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Have always had no problems with First Response Finance

First Response Finance has been an amazing company to work with I have had two cars financed with them and they are so professional and describe all information understandable and easy. I would recommend the company to anyone Reviewed on: 22nd July 2022

Great service

Really quick and efficient explained everything Reviewed on: 22nd July 2022

Excellent service

Great customer service and helped me out a lot when the motorbike I purchased wasn’t what was expected they help by chasing up the dealer to sort repair and in the end a refund great dumping highly recommended. Reviewed on: 22nd July 2022

First class service

The last two cars I have bought I used first response amazing customer service which made the experience so much easier and everything went smooth will be changing cars again within the next 6 months and will definitely be using them again keep it up guys Reviewed on: 22nd July 2022

Great

Great affordable and helpful no problems Reviewed on: 22nd July 2022

Amazing

Very helpful team very polite and made my experience amazing and easy Reviewed on: 22nd July 2022

Superb Service

From start to finish the service was amazing the lady who I spoke to from First Response was very helpful and explained everything to me in detail cannot fault the whole process 10/10 Reviewed on: 22nd July 2022

Amazing finance company

What a company wouldn't go anywhere else for car finance they are very helpful and worked with me to get monthly payments I could afford. What more can I say about first response absolutely first class company Reviewed on: 22nd July 2022

Wonderful

Absolutely wonderful experience could not have asked for any more Thanks Reviewed on: 22nd July 2022

Quick and friendly!

We were declined for finance (we don’t have a great credit score but by all means definitely not the worst) and as a last resort turned to First Response Finance. The application was very straight forward with verifications efficiently checked and approved - it was very helpful to use the bank approval access to confirm all earnings also. We noticed a small error in our pre-contract agreement (our error, not theirs) and requested a call back. They called at the specified time, very very friendly and didn’t make us feel silly for our mistake and had our problem sorted within a matter of minutes. Once we found our perfect car, we added the details of dealership, registration etc to our account and we had barely even left the forecourt and First Response had already sent documents over and got the ball rolling. Such a smooth process from start to finish and I will tell everyone I know about them, we will definitely use them for any vehicle purchases in the future. Reviewed on: 22nd July 2022

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