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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7985 reviews)

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4.88

Based on 7,985 reviews, last reviewed 14th Jul 2026

50850% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Quick decision, good value car finance. Quick decision, good value car finance. Reviewed on: 14th July 2026

Latest lowest rating:

1

Mad to get MP and Citizens advice involved as they d... Mad to get MP and Citizens advice involved as they do not look after their vulnerable customers Reviewed on: 10th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7985)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

they helped me get my first ever car!

they helped me get my first ever car! and my upgraded second car. all hassle free Reviewed on: 25th April 2024

Very warm and understanding life changes and surpris...

Very warm and understanding life changes and surprises you then first response are there to tell you, it is ok can happen to the best of us. well done Reviewed on: 17th April 2024

Perfect 3rd car.

Perfect 3rd car. Customer service at its best. Reviewed on: 14th April 2024

After initially taking financing through first respo...

After initially taking financing through first response for a vehicle purchase I was happy the payments and terms were reasonable and affordable. The issues don’t surround their lending policies as they were very fair and helpful. However I experienced a significant mechanical failure 6 months after purchase so raised a complaint with them given legally speaking the car was theirs and under warranty plus all payments have been made. A year later I’m still in the process of dealing with the complaint it’s now with the ombudsman I’m now £3k out of pocket for repairs and they really have been incredibly disappointing and dismissive when it comes to customer service and dealing with my complaint. Reviewed on: 12th April 2024

Excellent Service Recommendation

Purchased 2 cars both times paid the dealer within 3 days of finding the vehicle we wanted excellent service beginning to end certainly be using them again Reviewed on: 10th April 2024

Existing customer

We have been a customer for years. Excellent service. Reviewed on: 9th April 2024

Very helpful

Very helpful and friendly they go out there way to help you to get the car you want Reviewed on: 9th April 2024

I'm on my 3rd car through first response finance

I'm on my 3rd car through first response finance Reviewed on: 8th March 2024

I applied for finance and within 2 hours was accepte...

I applied for finance and within 2 hours was accepted, and first Responce paid the dealer within 2days Reviewed on: 8th March 2024

They paid the Dealer before we had signed the paperw...

They paid the Dealer before we had signed the paperwork and that’s what I call first class service am definitely using them again for my next car and would definitely recommend to family and friends. Reviewed on: 8th March 2024

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