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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

They were very quick and easy to use.

They were very quick and easy to use. Gave me my limit and payment options, helped find the right car. Customer service was second to none Reviewed on: 11th June 2025

Reply from First Response Finance Thank you for the five-star review! Response date: 13th June 2025

Well first response help me when no one else would a...

Well first response help me when no one else would and when I needed to change dates around they was more then understanding also and to me it helps when someone has alot on they mind or so that they also someone that understands and first response understand Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 13th June 2025

So helpful and happy customer service team i have ve...

So helpful and happy customer service team i have very poor credit rating to the point i cant get anything on finance but they didnt judge me or my credit past they just helped ans was a shining star to me thankyou Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 13th June 2025

Been with first response for over 20 years always th...

Been with first response for over 20 years always the first company I approach to finance my cars so helpful quick to organise and great back up service wen u need help with issues with the car Reviewed on: 11th June 2025

Reply from First Response Finance Thank you, we'll be sure to let our team know that you’re happy with their service! Response date: 13th June 2025

After having paid off my previous finance agreement...

After having paid off my previous finance agreement with first response and opting to find a new vehicle i had a terrible experience with a different finance company autolend, so I contacted first response again and they help me finance my new vehicle within the hour no problems compared to the weeks with autolend. Reviewed on: 11th June 2025

Reply from First Response Finance Thank you, we’re happy that we could help you! Response date: 13th June 2025

No hassle , helped me from start to finish .

No hassle , helped me from start to finish . Quick and easy process . Thank you Reviewed on: 11th June 2025

Reply from First Response Finance Thank you! Response date: 13th June 2025

Fantastic staff they talked us through every single...

Fantastic staff they talked us through every single detail Reviewed on: 11th June 2025

Reply from First Response Finance Thank you, we'll be sure to let our team know that you’re happy with their service! Response date: 13th June 2025

The only company to Help Me get finance

The only company to Help Me get finance Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 13th June 2025

Very easy to use, very friendly.

Very easy to use, very friendly. Operator help us out quickly and swiftly provided the finance we needed on a poor rating Reviewed on: 11th June 2025

Reply from First Response Finance Thank you! Response date: 13th June 2025

Very good customer service, staff are very helpful a...

Very good customer service, staff are very helpful and supportive Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Chloe! Response date: 17th June 2025

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