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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (7130 reviews)

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4.95

Based on 7,130 reviews, last reviewed 27th Apr 2026

19400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Finance set up very quickly. Finance set up very quickly. Explained everything clearly. Easy to make additional payments whenever. Reviewed on: 27th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7130)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Good customer service

Very friendly and supportive staff Reviewed on: 13th August 2021

Amazing customer service

Amazing customer service and done a lot to help me out with my first car finance. Highly recommend them to anyone. Reviewed on: 13th August 2021

Amazing

First response finance were so understanding and helpful and agreed a repayment which was affordable. The always went that extra mile to help considering the current circumstances with the pandemic. Nothing was ever too much trouble. Highly recommended. Reviewed on: 13th August 2021

Easy friendly approach

Helpful. Communication good . Quick at solving any problems Reviewed on: 13th August 2021

Brilliant company

I have been a customer of first response for 4 years and I can always highly recommend them for customer service and the way that they go the extra mile in getting the car and payments that you want not like some other finance companies or dealers Staff are always friendly and helpful no matter what your queries are Reviewed on: 13th August 2021

100% recommend first response

From filling out the application to getting credit for my car was easy. Customer services was pleasant, professional and polite. Reviewed on: 13th August 2021

Excellent customer service

Had no issues at all dealing with them, friendly staff and speedy response with my application Reviewed on: 13th August 2021

They are brilliant

I’ve had 2 cars with them now they are great service Reviewed on: 13th August 2021

Simply a breeze

Such an easy company to work with who go out of their way to help you with anything you need! Straight forward clear information given which makes the ‘confusing’ process very simple. Reviewed on: 13th August 2021

Quick and easy

Needed a car had no money at the time first response finance was there to help no deposit just picked a car and drove away with manageable weekly payments Reviewed on: 13th August 2021

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