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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

From beginning the process of obtaining finance it h...

From beginning the process of obtaining finance it has been hassle free, friendly courteous staff. Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Terri! Response date: 12th June 2025

Great to work with and straight forward

Great to work with and straight forward Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Alan! Response date: 12th June 2025

Brilliant

First response have a great customer service and have been very helpful and understanding when I have needed it however I do think there apr is very high and could be a little lower especially for people trying to improve credit score etc st Reviewed on: 11th June 2025

Reply from First Response Finance Hi Sarah, Thank you for taking the time to leave a review. Firstly, it's great to see that you're a customer of ours and I'm happy that we could help you with the purchase of your new vehicle! In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 12th June 2025

Applied and decision given prompt

Applied and decision given prompt Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Greg! Response date: 12th June 2025

Fast car finance

Very quick in making decision good in communication Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 12th June 2025

First response helped me purchase my first car and n...

First response helped me purchase my first car and now I have used them ever since first class service every time. Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Conor! Response date: 12th June 2025

Very good even tho I had bad credit

Very good even tho I had bad credit Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Niki! Response date: 12th June 2025

Very helpful people , will always recommend a family...

Very helpful people , will always recommend a family member Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Alihassan! Response date: 12th June 2025

Above and beyond

I was in need of a new car so contacted first response who agreed a loan amount and a list of car dealers they use to speed the process up. Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Wayne! Response date: 12th June 2025

So helpful with anything I need.

So helpful with anything I need. Great problem solvers and every person I’ve spoken to has always give such amazing customer service Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Sarah! Response date: 12th June 2025

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