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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Straight forward and easy to communicate with

Straight forward and easy to communicate with Reviewed on: 28th May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 29th May 2025

They made it so easy for myself and my wife.

They made it so easy for myself and my wife. We had bought a car from a car dealership and within the first three months, we started experiencing a lot of problems. Finally we were driving in the motorway and the car just started smoking really bad. So we went back to them since it was still under warranty. To our surprise they told us that the problem we had experienced was not part of the warranty cover. We had worked very hard and saved every penny we worked for. One of my friends had just bought his car using First Response Finance. I left an inquiry online the previous evening and the next morning we received a call to come in and see if we could qualify. The most amazing thing was that we didn’t know how to get there and using a bus was going to literally take an hour. Hahahaha, they sent us a cab to drive us to the car dealership that they used and it was free of charge!! By the end of the day we came back home driving our very own new car with a mileage of 11 thousand miles!! I would definitely recommend anyone to use them because not only were they were very professional about it, they put a huge smile on my wife’s face and that’s all I needed to see. Reviewed on: 25th May 2025

Reply from First Response Finance Thank you, we'll be sure to let our team know that you’re happy with their service! Response date: 27th May 2025

Very easy to deal with, good customer service

Very easy to deal with, good customer service Reviewed on: 22nd May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 27th May 2025

I do not really know this company but

I do not know very much about this company, however I have not heard anything negative about this company. To be fair, I did not know it existed prior to this survey Reviewed on: 21st May 2025

Reply from First Response Finance Thank you for the review! Response date: 22nd May 2025

Reliable Finance

My interaction with First Response Finance has been excellent. Everything about the procedure, from the first application to approval, was simple and easy to understand. Without making me feel hurried, the customer support staff was consistently kind and accommodating while responding to all of my inquiries. All payments are clear and easy to manage; there are no unforeseen or hidden expenses. The web portal is user-friendly, and I value how they assist me keep on task by reminding me of deadlines. Reviewed on: 21st May 2025

Reply from First Response Finance That's great to hear, thank you Adil! Response date: 22nd May 2025

Very quick with arranging finance for me.

Very quick with arranging finance for me. Reviewed on: 21st May 2025

Reply from First Response Finance That's great to hear, thank you Aaron! Response date: 22nd May 2025

I have lost count of the number of cars we have had...

I have lost count of the number of cars we have had from theses , always there to help if any problems after purchase Reviewed on: 21st May 2025

Reply from First Response Finance It's great to hear that you're a returning customer of ours Roz. We hope you're happy with your new car. Response date: 21st May 2025

Top class

I am paying of my second car I lost my partner last year and the company were great nothing seems to be to much hassle there great Reviewed on: 21st May 2025

Reply from First Response Finance We're happy that we could help you Henry. Response date: 21st May 2025

Very satisfied.

Very satisfied. Great service. Simple and straight forward. Reviewed on: 21st May 2025

Reply from First Response Finance That's great to hear, thank you Ash! Response date: 21st May 2025

Brilliant service

Cannot fault the service I've received from First Response, they always go above and beyond to help Reviewed on: 21st May 2025

Reply from First Response Finance That's great to hear, thank you Kristina! Response date: 21st May 2025

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