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Gadget Cover: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.63 (115 reviews)

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4.66

Based on 115 reviews, last reviewed 28th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

4

my review always go with these when covering my tech Reviewed on: 28th September 2023

Latest lowest rating:

1

Extremely Poor Service They took almost 2 months to repair my phone. They intentionally prolonged the whole process. They would ask information 1 by 1 each time and would ta... Read more Reviewed on: 4th April 2023

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About this product

Gadget Cover Gadget Insurance reviews (115)

Review of the Gadget Cover, Gadget Insurance:

AWFUL

4th september Have sent 4 emails now regarding my samsung s7 edge which I have dropped and smashed. Had no response at all. Cannot get through on phone line!! waited 40 minutes on hold then was cut off without ever speaking to anyone!! they are completely ignoring me!!! Update 15/9....still not heard back from claims advisor. pathetic. AVOID THIS COMPANY AT ALL COSTS. Its been 2 weeks since I contacted them and my claim hasnt even been accepted yet let alone my phone sent off and repaired. Plus its my birthday today and i have no phone which I am paying a high monthly contract for. Should have paid the extra £3 a month and insured with EE who guarantee 48 hour turnover with phone repaired and replaced. this company dont give a dam weeks later still no reply. maybe if they spent more time dealing with claims than replying to bad reviews it would help!!!!!!!!!!!!!!!!! In fact is there not something in the terms and conditions about compensation as you are taking so long to bother dealing with my claim. September 19th update....finally heard from company and have sent phone away for repair....fingers crossed there are no more hassles... Update 22nd september....no word at all from company have they received my phone where is it ...who knows...........Absolutely apalling. You shoud be keeping people updated about where there phone is when it will be returned etc.... 26th September still no response to emails or other communication....wondering where my phone is. Getting really angry SO WAITED 50 MINS ON HOLD TO BE TOLD THEY CANT GET A SCREEN UNTIL THE 13TH OCTOBER!!!!! SO I HAVE TO WAIT SEVERAL MORE WEEKS FOR MY PHONE. NO CHANCE. COMPLETELY OUT OF ORDER IM CALLING CITIZENS ADVICE. PAYING £40 A MONTH FOR A PHONE I DONT HAVE Reviewed on: 26th September 2016

Great phone insurance

My husband recommended Gadget for my phone insurance as he has been with them for quite some time and was always pleased with them. I have now had my phone insurance for a year with Gadget and am very pleased too. Simply what you need phone insurance to be- simple to register, good value for money and very efficient (got confirmation immediately). Reviewed on: 27th October 2016

Very Professional Service

Happy with my insurance cover and I think I may take another cover for my son's mobile phone. Reviewed on: 27th October 2016

Brilliant service

Have been with these guys for a few years now and nothing but exceptional service. Would highly recommend them to anyone! Reviewed on: 27th October 2016

Good value, no fuss insurance

Easy to do online, and prices very competitive. . No idea what things might be like unless I need to make a claim. Only criticism of website is that although I have insured two phones, the value spem for one was easy higher than the app price, and the other was lower as it was not possible to select the exact model (my other phone was the 2016 A5 model, which wasn't listed even though it had the same name). We have peace of mind for a small sum. We've never damaged any of our phones in the past, but modern phones appear to be more prone to breakage and are so expensive that it is now worth this safety net Reviewed on: 27th October 2016

WORST INSURANCE COMPANY!

Made a claim in middle of August for my phone after waiting a month and constantly having to call customer services I finally received a replacement phone which didn't work! After sending this back in I have still not recieved a replacement despite it being almost 3 months since making the claim. The customer service has being incredibly slow and unhelpful throughout making this an incredibly frustrating process. Reviewed on: 27th October 2016

Amazing

Its the best and all my family and freinds got their insurance with it Reviewed on: 27th October 2016

Customer Focussed, Friendly and Quick to Replace Broken Phone

After breaking the screen of my Samsung Galaxy S7 Edge phone I called to make a claim. Very polite on the phone. Sent my phone off, once my claim was accepted and I had provided all the information they needed a replacement phone was sent to me within a week of them receiving my damaged phone. I would definitely recommend Gadget Cover to anybody. Reviewed on: 27th October 2016

Great all round insurance

I took out this insurance after having a bad experience with another company! Explained simply and easy to understand the terms and conditions an open and honest insurance company which is exactly what I wanted with no hidden terms. Reviewed on: 27th October 2016

Great value for money

Upgrading both mine and my daughters phones I waa looking for cost effective but good insurance for both. Gadget Cover have ticked all the boxes and for a really reasonable price. Highly recommended company. Check them out! Reviewed on: 27th October 2016

Great company

Would not insure with any other. Great team Reviewed on: 27th October 2016

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