Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me... Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me letters and calls to pay cancellation fee of £60.00 and £44.12 for late payment as they did not cancel the insurance in September when I asked them to. Called them 5 times and each time I get a different response , from someone saying I did not need to make any payment , to someone saying to pay only £60.00. Then I got letters to say to pay £60 cancellation fee and £44.12 for late payment for October when I had cancelled my insurance since September. The even asked me to send my new insurance policy to them by email to prove that I have another insurance which I did.The customer service was very poor as I get a different information every time I called and there was no log of the previous communication so I had to keep repeating and explaining myself all over again which was so frustrating and a waste of my time. I would not recommend them to anyone. Read more Read less

Worst insurance company, what to cancel my policy due to them not insuring my 18 year old son who has 9 months on his license.... Worst insurance company, what to cancel my policy due to them not insuring my 18 year old son who has 9 months on his license. Asked for a cancellation an refund, and they’re saying you can get £2 refund wen I have around 6 months left with them appauling! Read more Read less

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY

They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this... They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this the person on the phone would just say what do you want me to do about it. Read more Read less

I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and... I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and so cancelled my insurance from 19.11.24. This meant I had used 6 months of my one year policy and I still had a few days sort of a 6 month policy remaining! I was reimbursed a mere £30.02!! I will NEVER use this company again and would advise others to avoid, avoid, AVOID! Read more Read less

I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them!... I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Read more Read less

Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned... Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at the time). They tried to more nearly triple my premium (on a much safer car) so I cancelled and have been stung for just over £100 total in order to cancel it. Even though it's in the 14 day cooling off period (Required by law) they are refusing to refund. Not only that but after checking my bank afterwards they have charged me twice for it all! Seemed cheap at the time on the comparison websites, however I would only advise people to avoid avoid avoid. Read more Read less

No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle... No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two months before the policy ended, but the revised premium price was similar to other provider's offerings. £25 to change vehicle details on the policy which was to be expected. No complaints at all. Read more Read less

I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account... I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account in 2 banking days, they have no idea why, they have hung up on me twice trying to contact them, have left me witch charges for failed Direct Debits from other companies because they took money when they shouldnt have. Sent 2 emails with no reply, you then fill the complaint form on there website, when you submit the form it goes to page not found. Avoid this company at all costs, they have no clue what they are doing or how to fix it when they have made a mistake. Out of pocket £60 in charges, plus £120 from them taking payments that where not authorised. Read more Read less