I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them!... I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Read more Read less

Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned... Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at the time). They tried to more nearly triple my premium (on a much safer car) so I cancelled and have been stung for just over £100 total in order to cancel it. Even though it's in the 14 day cooling off period (Required by law) they are refusing to refund. Not only that but after checking my bank afterwards they have charged me twice for it all! Seemed cheap at the time on the comparison websites, however I would only advise people to avoid avoid avoid. Read more Read less

No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle... No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two months before the policy ended, but the revised premium price was similar to other provider's offerings. £25 to change vehicle details on the policy which was to be expected. No complaints at all. Read more Read less

I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account... I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account in 2 banking days, they have no idea why, they have hung up on me twice trying to contact them, have left me witch charges for failed Direct Debits from other companies because they took money when they shouldnt have. Sent 2 emails with no reply, you then fill the complaint form on there website, when you submit the form it goes to page not found. Avoid this company at all costs, they have no clue what they are doing or how to fix it when they have made a mistake. Out of pocket £60 in charges, plus £120 from them taking payments that where not authorised. Read more Read less

Just like many of the other reviews this company renewed my policy without sending me a renewal quote and just took the money from my... Just like many of the other reviews this company renewed my policy without sending me a renewal quote and just took the money from my account, when I have tried to get it back they are saying it will take 7 days, the bank won’t help as they say the transaction has been processed - so disappointed and angry about this So unfair Read more Read less

They took £966+ to renew a policy I didn't want renewing then when I cancelled the policy they told me I would be refunded in... They took £966+ to renew a policy I didn't want renewing then when I cancelled the policy they told me I would be refunded in 7 days. 7 days later still no refund so I called and was told it would be another 7 days I would recommend avoiding this company Read more Read less

They are real scammers. I haven't had any claims for 10 years. But renewed the incurance at two and a half times more expensive. This... They are real scammers. I haven't had any claims for 10 years. But renewed the incurance at two and a half times more expensive. This is compleati nonsense. They are scammers. I will spread this information all over the internet. I don't recommend it. Read more Read less

Had first year at £27/MTH. Renewal came through at over £80/MTH!!!! Called to query as no new claims, 10+ years NCD and same car (standard... Had first year at £27/MTH. Renewal came through at over £80/MTH!!!! Called to query as no new claims, 10+ years NCD and same car (standard DS3 HDi). Even the advisor was shocked but nothing he could do. BYE BYE Geoffrey, hello elsewhere at £30/MTH Read more Read less

Company easy sort out of all docunents