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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.6 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Excellent customer Service

When making a claim they assigned one person to deal with me throughout. They were great and other companies could learn a thing or two from them. Reviewed on: 29th August 2018

Easy online application

Easy to apply on line. Fair priced premium. Reviewed on: 29th August 2018

Great service, great prices

We have insured with Geoffrey for the past two years. Their service is high quality with excellent customer care. Whenever there has been a need to speak to someone the staff are friendly, knowledgeable & make you feel extremely important. Reviewed on: 29th August 2018

Efficient and personable

Such a professional and efficient group of people. They have clearly invested in their infrastructure, people training and product. I haven't claimed but can imagine if their level of efficiency is anything to go by, I'd be well looked after. Reviewed on: 29th August 2018

Great deal

Easy to use and understand information on website Reviewed on: 29th August 2018

Miss

Never had any problems getting through always great customer service Reviewed on: 29th August 2018

No hassle.

Prompt, trouble free quote. Very good value for money. Whole procedure completed in a few minutes. Delighted. Reviewed on: 29th August 2018

Friendly staff, efficient correspondence

All dealt with extremely efficiently and helpfully. Delighted customer Reviewed on: 29th August 2018

Excellent response when required. Courteous and straightforward

Nothing else to add. I am very satisfied with Geoffrey Insurance Reviewed on: 29th August 2018

Good customer service

Good company to deal with and very competitive Reviewed on: 29th August 2018

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