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Goodtogoinsurance.com: Travel insurance reviews

Name: Travel insurance
Rating: 4.84 (6039 reviews)

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4.84

Based on 6,039 reviews, last reviewed 12th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very helpfull add users when you phone up Very helpfull add users when you phone up Reviewed on: 12th January 2026

Latest lowest rating:

1

Should be renamed Not Good To Go I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being delayed. I was travelling overla... Read more Reviewed on: 11th November 2025

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About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

Goodtogoinsurance.com Travel insurance reviews (6039)

Review of the Goodtogoinsurance.com, Travel insurance:

As an 88 year old.

As an 88 year old. I found web site so easy to use Reviewed on: 4th October 2024

Helpful advisor.

Helpful advisor. Happy to assist and correct mistakes I had made online. Reviewed on: 20th August 2025

Value for money.

Value for money. Great prices compared to many others. Reviewed on: 20th August 2025

Be aware of this company

I unfortunately had an accident on the 2nd July, put in a cancellation claim on the 7th July. A simple claim, no medical bills just a claim for refund of holiday. The process is ridiculous, they say 15 days for pay out, this is not true. You can not speak to your handler, if more information is needed you go back to the beginning of the process, the handler who asks for information, from what I gather does not continue with your claim. I have now raised a complaint and have asked for my handler Laura to contact me. I can imagine I will never get that phone call. I will be escalating this complaint quickly and with in 30 days if there is no contact I shall be taking it to the financial ombudsman to try and claim back my holiday. I was advised not to travel due to my emergency operation on broken wrist incase of infection and complications that may arise. I had a metal plate that inserted, for the fist 3 weeks there is a higher risk of infection and also compartment syndrome. The form that I received for my doctor to fill in was the smallest form they had ever seen and unclear. I was charged a fee for this, I contacted the insurance to make sure it was the correct form and they said yes. Not sure if it is as they do not contact you at all and leave you not knowing what is going on. You go onto the claim portal and it just says processing. No other information, just nothing. I now believe that like many on here I will be down £2800 as they do not seem to pay out. All the good reviews are just from people who have not had to put a claim in, so the star rating is not giving a true reflection of what this insurance truly is not even a 1 star rating. My claim is a simple claim, I feel sorry for anyone who finds themselves on holiday and having to claim medical emergency, they have no chance with this company. I will not go with these again and will pay the extra to go with someone that actually pays out Reviewed on: 19th August 2025

Travel Insurance

I was able to get my travel insurance that I required. The policy that offered were good and the price is within my budget Reviewed on: 14th August 2025

First class service from start to completion and off...

First class service from start to completion and offering better coverage over a range of services than competitors at a better price point Reviewed on: 9th August 2025

Excellent..

So much cheaper than the one offered by travel agent and easy to set up Reviewed on: 8th August 2025

Nice to talk to a human being.

Nice to talk to a human being. Will de be using them again. Reviewed on: 5th August 2025

Easy to arrange online and a reasonable price.

Easy to arrange online and a reasonable price. Reviewed on: 31st July 2025

Very helpful with a very extensive, complicated quot...

Very helpful with a very extensive, complicated quote, where changes had to be made. Only company that gave us a fair quote. Reviewed on: 30th July 2025

Easy to use and feel reassured we have the best poli...

Easy to use and feel reassured we have the best policy to suit us. Thank you. Reviewed on: 29th July 2025

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