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Goodtogoinsurance.com: Travel insurance reviews

View other Goodtogoinsurance.com products
4.85
Based on 5,177 reviews, last reviewed 21st Aug 2025
39133% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
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1%

Latest highest rating:

5

Easy to join. Easy to join. Looking forward to having my back covered whilst travelling. Reviewed on: 21st August 2025
Gillian W's avatar
Gillian W

Latest lowest rating:

1

took nearly 4 months for a simple claim for lost sun... took nearly 4 months for a simple claim for lost sunglasses to be settled. Had to make formal complaint to IMGLOBAL. No information that Good To Go do... Read more Reviewed on: 20th August 2025
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Burrell
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About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

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Goodtogoinsurance.com Travel insurance reviews (5177)

Cruise insurance

5
When we had to cancel our holiday this year they were very good at explaining everything to us and quickly gave us a refund Reviewed on: 16th July 2020
Jeffrey Ball's avatar
Jeffrey Ball

We will see

4
Delayed my insurance with you until next year. As with all insurances we don't know how good you are until something happens Reviewed on: 16th July 2020
Roger Hill 's avatar
Roger Hill

Excellent service

5
Goodtogoinsurance provide excellent and comprehensive cover for a reasonable price to us hardy perennials. Their team of customer advisers are always helpful and have a good knowledge of the products on offer. Reviewed on: 16th July 2020
John Gander's avatar
John Gander

Easy to set up

5
Very easy to set up a policy online Reviewed on: 16th July 2020
Caz's avatar
Caz

Insurance for multi trip - Europe

5
Really good provider, had no issues at all with them. Covered for all medical problems with no issues, would recommend Reviewed on: 16th July 2020
Traveller L's avatar
Traveller L

Excellent customer service

5
Helpful customer service in times of difficulty Reviewed on: 16th July 2020
paula's avatar
paula

Very easy to renew

5
Renewals process is very easy, either by phone or online. Reviewed on: 4th July 2020
Liz's avatar
Liz

Kempiniukas123@

5
Labai patogi,ir gera saskaita,rekomenduoju visiems,ir nesigailesit Reviewed on: 9th February 2020
DAINIUS NAVICKAS's avatar
DAINIUS NAVICKAS

DO NOT USE THIS COMPANY YOU WILL REGRET IT IF YOU NEED TO CLAIM

1
Reading the reviews on Trust Pilot and on here you would think this is a good company. THEY ARE NOT !! I hate to think how many people are falsely travelling with a policy from this company thinking they will receive help when something goes wrong !! Good to Go is a trading name of Ancile Insurance so I wouldn't use them either if I were you. They may have good premiums and have nice people on the end of the phone, but they use a 3rd party provider when something goes wrong when you are abroad. This company is the TIF Group based in Kent. My wife contracted Acute Bronchitis whilst on holiday in Lanzarote, we duly contacted the TIF Group whose number is displayed on your policy, as your emergency contact. To cut a long story very short I had to organise and pay for all the medical care my wife needed, along with the extension of our hotel accomodation and repatriation flights home. We provided all the information they asked for whilst on holiday, which is not easy and they did nothing to expedite the information request to our UK GP or anything at all to help us in any way. They were slow, inefficient and couldn't care less. Their systems and procedures are designed to force you to arrange and pay for everything then claim it back when you get home. We were home before the claim was finally accepted. Luckily we had the money to do it, but if you haven't dont think of using them as you will have no peace of mind all the time you are away. Don't think of using them at all !! Forget about complaining as their complaints department doesn't want to know. We have been home for 5 days now, but my wife is still ill, which our doctor thinks is due to the stress of me having to deal with a company thats doesnt care and doesn't provide the services you insure for. Please note Good to Go has unsubscribed from Feefo, Facebook and Twitter which says all it needs to about the most important part of their service and that is they do not look after you if you have a medical emergency abroad. You might have noticed that no review on here is about how they deal with a medical emergency apart from this one and they are useless. They even tried to cheat me out of some of the hotel costs that I have paid up front to the tune of £470.77 luckily I spotted this. They have agreed to pay me all my costs, only because I have kicked up such a fuss and quite rightly so. Their standard email tells you they will review your case for payment within 2 to 3 weeks. So having paid out for everything, they wanted me to wait 2 to 3 weeks before they even reviewed when they were going to pay me, They just dont care! Next stop the Ombudsman Reviewed on: 5th February 2020
Glenn Joss's avatar
Glenn Joss

Reassuring cover

5
Easy to explain to staff. Comprehensive cover for pre-existing conditions. Straightforward claims procedure. Reviewed on: 10th October 2019
Terry Ashurst's avatar
Terry Ashurst

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