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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.74 (1726 reviews)

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4.74

Based on 1,726 reviews, last reviewed 23rd Jun 2026

72% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very good and easy to use , and always helpful Very good and easy to use , and always helpful Reviewed on: 23rd June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1726)

Very reliable and can be very trustworthy if you nee...

Very reliable and can be very trustworthy if you need it and give you a better opinion Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Malakai, Thank you so much for your kind words and support. We're really glad to hear you found us reliable and trustworthy and it means a lot to know we’ve been able to help when you needed it. Best wishes, Emily Response date: 18th August 2025

I keep getting different advice from customer service

I keep getting different advice from customer service Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Ndeye, Thank you for your feedback, we're really sorry to hear about your experience. We’d really appreciate the opportunity to understand more about the issues you encountered, so we can look into what went wrong and do our best to make it right. Our phone lines are open Monday to Friday, from 10am to 2pm — you can reach us on 0117 924 7309. You’re also welcome to email us anytime at [email protected], and we’ll respond between 9am and 4pm. We’re here to help. Best wishes, Emily Response date: 18th August 2025

Thank you too all at GWCU.

Thank you too all at GWCU. Many thank for all your help and look forward to doing this again. Reviewed on: 11th August 2025

Reply from Great Western Credit Union Hi Andrew, Thank you so much for your kind words and support. We're really glad we could help, and it means a lot to know you're looking forward to using our services again. We're proud to be part of your financial journey and always here when you need us. Best wishes, Emily Response date: 18th August 2025

Very helpful and would recommend and use again in th...

Very helpful and would recommend and use again in the future Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi TG We really appreciate your recommendation! It's great to know we have been so accessible. We look forward to helping you going forward as well! Many thanks Robin Response date: 1st September 2025

Very helpful and good communication

Very helpful and good communication Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi RT Thank you for taking the time to respond! We are glad we have been able to assist you, and we strive for strong communication with our members, so it is great that you have received this as well. Best wishes Robin Response date: 1st September 2025

Easy to apply with a quick response

Easy to apply with a quick response Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi Hayley, Thanks for your feedback! We're really pleased to hear you found the application process easy and that you received a quick response. Best wishes, Emily Response date: 18th August 2025

Easy to apply and provide required details online

Easy to apply and provide required details online Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi MR P, Thanks so much for your feedback! We're really glad to hear you found the application process easy and straightforward. Best wishes, Emily Response date: 18th August 2025

They are overall very good.

They are overall very good. They help a lot with people in situations that most lenders/banks would ignore. They understand difficult issues and still help, the interest can be a bit much but still it is understandable and I would still use again and again. Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi Happy customer, Thank you so much for your thoughtful review and for recognising the support we offer to people in situations that many lenders may overlook. We're proud to be a credit union that puts people first, and it's great to hear that you've felt that difference. We’re always working to keep our products fair and affordable while continuing to support those who need us most and your feedback helps us do that better. Best wishes, Emily Response date: 18th August 2025

Quick simple and easy not long winded and really fan...

Quick simple and easy not long winded and really fantastic rates !! Reviewed on: 6th August 2025

Reply from Great Western Credit Union Hi DMR It's great to hear your feedback! We want our members to have a seamless journey when using our services, so it's fantastic to know you have received this. It's also good to know that our rates our competitive for you. If you need to speak to us about anything else, don't hesitate to get in touch! Warm regards Robin Response date: 14th August 2025

very helpful and easygoing, all in all very helpful

very helpful and easygoing, all in all Reviewed on: 31st July 2025

Reply from Great Western Credit Union Hi Lee Thank you for leaving GWCU a 5-star review! We aim to be as straightforward and accessible as possible, so we are thrilled to hear you found us of assistance. We really value your feedback, and GWCU are always here if you need more support in the future! Warm regards Robin Response date: 11th August 2025

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