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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.73 (1703 reviews)

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4.73

Based on 1,703 reviews, last reviewed 15th Jun 2026

75% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great western credit union has been great and easy t... Great western credit union has been great and easy to work with Reviewed on: 15th June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Loans now

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Great Western Credit Union Loans reviews (1703)

Helpful, friendly, value

GWCU are amazing. they have very good customer service and are accessible Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Simon, Thank you for your lovely comments. Providing informed, helpful and accessible support is really important to us, so we’re glad that came across in your experience. Best wishes, Emily Response date: 1st May 2026

Credit union is a life line for us as a disabled fam...

Credit union is a life line for us as a disabled family Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi B S Thank you for your kind words. Supporting our members through different life circumstances is at the heart of what we do, and we’re glad we’ve been able to be there for your family. Best wishes, Emily Response date: 1st May 2026

Always helped whenever I needed it great customer se...

Always helped whenever I needed it great customer service Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Chantelle, We really appreciate you sharing your experience. It's great to hear the team has been there when you needed support and that you've had a positive experience with our loans. Thanks again for your kind words. Best wishes, Sepi Response date: 6th May 2026

Honesty & reliable

They are quick in their replies & very honest Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Shelley, It's lovely to hear about your experience, thank you for sharing your feedback. We're so pleased you found the loan application process reliable and our team helpful and responsive. Your comments really mean a lot to us. Best wishes, Sepi Response date: 6th May 2026

Staff were always helpful and approachable.

Staff were always helpful and approachable. They were also quick to respond to emails and any queries I needed answering. Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Amanda, Thank you for your lovely feedback. We’re really glad you found our Member Engagement team helpful and approachable, and that they were quick to respond to your queries! Best wishes, Emily Response date: 1st May 2026

I had a very great experience with great western cre...

I had a very great experience with great western credit, it was easy, quick and they are helpful. Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Caroline, Thank you for your kind words. Making things simple, quick and genuinely helpful is really important to us, so it’s great to hear that reflected in your experience. Best wishes, Emily Response date: 1st May 2026

Been with them for 13 years now and there a great co...

Been with them for 13 years now and there a great company don't take long for a loan when in the need for money with 4 kids so yeah there amazing for loans Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Kelly, Thank you so much for your continued support over the past 13 years. We really appreciate your loyalty. It means a lot to hear we’ve been able to help when you’ve needed it, and we’re glad our team could be there for you and your family. Best wishes, Emily Response date: 1st May 2026

Great service very fast and reliable

Great service very fast and reliable Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Lewis, Thank you for taking the time to leave such kind feedback. It’s great to hear that you had a positive experience and found the loan application process quick and dependable. We really appreciate your support. Best wishes, Sepi Response date: 6th May 2026

Easy to apply, helpful and friendly service

Easy to apply, helpful and friendly service Reviewed on: 30th April 2026

Reply from Great Western Credit Union Hi Rachel L, Thank you very much for taking the time to leave a review. We're really happy to hear you found the loan application easy and the service helpful and friendly. I'll make sure your comments are shared with the team. Best wishes, Sepi Response date: 6th May 2026

Very simple and fast process, turned down elsewhere...

Very simple and fast process, turned down elsewhere but they don’t just look at your credit score instead they treat your like a real person Reviewed on: 29th April 2026

Reply from Great Western Credit Union Hi Jordan, Thanks so much for your kind words. We’re really glad the process felt simple and quick for you. We believe everyone deserves to be treated as a real person, not just a credit score, so it’s great to hear that! Best wishes, Emily Response date: 1st May 2026

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