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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (1139 reviews)

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4.83

Based on 1,139 reviews, last reviewed 21st Jan 2026

94% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Would recommend. . Customer service are always friendly and helpful, applying is easy, and applications dealt with quuckly Reviewed on: 21st January 2026

Latest lowest rating:

1

Not reliable, not clear on the website and can't get... Not reliable, not clear on the website and can't get through to speak with someone Reviewed on: 9th December 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1139)

They are overall very good.

They are overall very good. They help a lot with people in situations that most lenders/banks would ignore. They understand difficult issues and still help, the interest can be a bit much but still it is understandable and I would still use again and again. Reviewed on: 8th August 2025

Reply from Great Western Credit Union Hi Happy customer, Thank you so much for your thoughtful review and for recognising the support we offer to people in situations that many lenders may overlook. We're proud to be a credit union that puts people first, and it's great to hear that you've felt that difference. We’re always working to keep our products fair and affordable while continuing to support those who need us most and your feedback helps us do that better. Best wishes, Emily Response date: 18th August 2025

Quick simple and easy not long winded and really fan...

Quick simple and easy not long winded and really fantastic rates !! Reviewed on: 6th August 2025

Reply from Great Western Credit Union Hi DMR It's great to hear your feedback! We want our members to have a seamless journey when using our services, so it's fantastic to know you have received this. It's also good to know that our rates our competitive for you. If you need to speak to us about anything else, don't hesitate to get in touch! Warm regards Robin Response date: 14th August 2025

very helpful and easygoing, all in all very helpful

very helpful and easygoing, all in all Reviewed on: 31st July 2025

Reply from Great Western Credit Union Hi Lee Thank you for leaving GWCU a 5-star review! We aim to be as straightforward and accessible as possible, so we are thrilled to hear you found us of assistance. We really value your feedback, and GWCU are always here if you need more support in the future! Warm regards Robin Response date: 11th August 2025

Supportive and straightforward to work with

Our organisation applied for a loan from GWCU and we found them supportive and straightforward to work with. We were happy to work with a financial organisation that fit our values around sustainability and strengthening community Reviewed on: 15th July 2025

Reply from Great Western Credit Union Hi Catherine Thank you for taking the time to leave such a positive review! We always aim to be agreeable and understandable, whether that be through individual members or businesses - it's great to hear this in your feedback. We are also glad we could align with an organisation that shares our values. so closely. If you or your organisation needs anything else, don't hesitate to get in contact! Thanks again Robin Response date: 11th August 2025

Great for loans..

A very easy process to access a loan with quick correspondence. Reviewed on: 14th July 2025

Reply from Great Western Credit Union Hi Nicola We really appreciate your feedback! It is so pleasing to hear that the application process was hassle-free for you, and that any communication has come back to you quickly. Thanks for your continued support and we hope we can help in the future as well! Regards Robin Response date: 11th August 2025

I have found Great Western Credit Union very easy to...

I have found Great Western Credit Union very easy to help about landing loans. Reviewed on: 13th July 2025

Reply from Great Western Credit Union Hi Twofo Thanks you for your review! We're glad that you have found our services to be straightforward, and that we have helped you get a loan. We hope we can help going forwards! Best wishes Robin Response date: 11th August 2025

My Thoughts

I have always been treated very well. They are careful to not overload people with repayment schedules so always helping People with their savings equally as much with loans. Reviewed on: 13th July 2025

Reply from Great Western Credit Union Hi Ian It's great to hear your feedback! We're delighted you have felt looked after whilst using GWCU services. We always aim to put our best foot forward for our members, so it's fantastic to see this reflected in your review. Let us know if we can help in any other way! Warm regards Robin Response date: 11th August 2025

Great service, User friendly!

I received a loan in order to support me and starting my business. I found the website clear, easy to understand and use. The loan calculator was a very helpful tool, allowing you to input amounts and see how much it would cost over what time frame. The customer service was amazing and got back to me fairly soon after applying. The sign up process was very clear and user friendly, definitely recommend this service to others! Reviewed on: 13th July 2025

Reply from Great Western Credit Union Hi Zarina Thank you for your recommendation! It is great to see that a loan with us has helped you start up a business - congratulations! We are delighted to know firstly our website, and more specifically our loan calculator, have been so helpful and accessible. It's a key aim of ours to provide a great service and to be as user friendly as possible, so we are glad to hear out team have provided that. We’d be thrilled to continue to assist you going forwards – if there’s more help you need, please get in touch! Thanks again Robin Response date: 11th August 2025

Lucky enough they were there so I could buy xmas pre...

Lucky enough they were there so I could buy xmas presents and house hold goods Reviewed on: 12th July 2025

Reply from Great Western Credit Union Hi Maria We really appreciate you for sharing your experience with GWCU. We are really pleased we could help you at important times like Christmas, and that we're available when you need stuff for your house! Thanks again for being a member and continuing to support GWCU. Best wishes Robin Response date: 11th August 2025

I APPLIED FOR A LOAN IN 2020 TO PAY FOR MY DAUGHTER'...

I APPLIED FOR A LOAN IN 2020 TO PAY FOR MY DAUGHTER'S UNIVERSITY FEES. THE BANKS WERE CLOSED AND WERE NOT GIVING ANY LOANS THAT TIME. I APPLIED TO WESTERN CREDIT UNION ON LINE BUT IT WAS NOT SUCCESSFUL. I THEN CALLED THE OFFICE AND THEY REPLIED AND TOLD ME TO COME TO THE OFFICE WITH THE DOCUMENTS THEY NEEDED. MY LOAN WAS APPROVED AND I MANAGED TO PAY FOR MY DAUGHTER'S FEES. MY DAUGHTER FINISHED HER MASTER'S SOCIAL WORK DEGREE. TODAY SHE IS A LEVEL 3 SOCIAL WORKER. THANK YOU SO MUCH FOR THE HARD WORK YOU DO AND YOUR HELP TO PEOPLE IN NEED. YOU ARE ALWAYS THERE FOR PEOPLE WHEN ALL HOPE IS LOST. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Khethiwe Thank you so much for your thoughtful response. It's great to know that the loan you got with us went such a long way to helping with your daughter's Masters. We always aim to help people who most need it, so this demonstration of that in practice is fantastic to hear. We are always here if you need us, and congratulations to you daughter! Thanks again Robin Response date: 11th August 2025

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