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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (1109 reviews)

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4.83

Based on 1,109 reviews, last reviewed 10th Jan 2026

151% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Really helpful. Really helpful. Only thing that is ABIT annoying is the waiting when CB payment goes through to them. Reviewed on: 10th January 2026

Latest lowest rating:

1

Not reliable, not clear on the website and can't get... Not reliable, not clear on the website and can't get through to speak with someone Reviewed on: 9th December 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1109)

Very helpful and easy to apply for

Very helpful and easy to apply for Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Richard It's great to hear your feedback! We're glad you found our services to be so simple, and that we were of great assistance to you as well. GWCU are always here if you need more support in the future. Warm regards Robin Response date: 25th June 2025

Great help and easy to communicate with

Great help and easy to communicate with Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Laura, Thanks so much for your kind words. We’re really glad you found us helpful and easy to communicate with, that’s exactly the experience we want for all our members. Best wishes, Emily Response date: 24th June 2025

I applied for a loan and was refused.

I applied for a loan and was refused. I could not understand their logic and queried it. The response was unhelpful and I've now had to go elsewhere. It would have been helpful if better communication had taken place. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Theresa, Thanks for taking the time to leave feedback. We’re sorry to hear that you found the response to your loan query unhelpful. We assess every application carefully to make sure any lending is affordable and responsible, but we recognise that how we communicate those decisions matters too. Your review has been heard, and we’ll take this feedback on board. Thanks again for your honest feedback as it helps us to do better. Best wishes, Emily Response date: 24th June 2025

I was hard up on cash needed some fins and great wes...

I was hard up on cash needed some fins and great western came through for me in a big way. No fuss just normal procedures ( one lender asked if all my accounts even the one in my home country). Non of that here. Thank you Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Thomas, Thanks so much for your review. We’re really glad we could support you when you needed it, that’s exactly what we’re here for. We believe in keeping things clear, fair, and respectful, without unnecessary barriers. It’s great to hear that made a difference for you. Thanks for being a part of GWCU. Best wishes, Emily Response date: 24th June 2025

I talked about loan for rent only.

I talked about loan for rent only. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Kaasher Thank you for you feedback. It's good to know that you had a good response when talking about a loan. Please contact us if you need anything else! Best wishes Robin Response date: 25th June 2025

Friendly and polite and very informative

Friendly and polite and very informative Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi David It's great to hear your experience with us! It's really important to us that our members feel welcomed and well-informed, so it's encouraging to hear that this was reflected. We will continue to help wherever we can! Many thanks Robin Response date: 25th June 2025

Highly recommend

I have been a member for over 20 years. Always a good experience, seen me through times of needs and growth. Highly recommend. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Michie, Thank you so much for your kind words and for being a member for over 20 years, that really means a lot to us. We're proud to have supported you through both challenges and growth, and it's great to hear you've consistently had a good experience. Your recommendation means everything, thank you for being part of GWCU Best wishes, Emily Response date: 24th June 2025

Need to provide more credit amount.

Need to provide more credit amount.for me only I got 2000 pound. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Shahul, Thank you for your review. We’re sorry to hear you were disappointed with the loan amount offered. As a responsible lender, we carefully assess each application based on individual circumstances to ensure any credit we offer is affordable and won’t place members under financial strain. In some cases, this means we may offer a reduced loan amount in line with what we believe is manageable and sustainable for our members. If you ever have questions about a loan decision or would like to discuss your options, our team is always happy to help. Thank you for your feedback and for being part of GWCU. Best wishes, Emily Response date: 20th June 2025

Good from start to finish.

Good from start to finish. Excellent customer service and loan delivered promptly Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Clive Thanks so much for your feedback! We're really pleased to hear that everything went smoothly and swiftly, and that you felt well looked after throughout. We're always here if you need us again! All the best Robin Response date: 25th June 2025

Great prompt customer service.

Great prompt customer service. Online enquiry dealt with promptly Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Steve, Thanks so much for your review! We’re really pleased to hear your enquiry was dealt with promptly, that’s exactly the service we aim for. If there’s anything we could do to improve your experience further, we’d love to hear your thoughts. Your feedback helps us do better. Best wishes, Emily Response date: 24th June 2025

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