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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (1132 reviews)

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4.83

Based on 1,132 reviews, last reviewed 18th Jan 2026

121% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service making it easy to understand and a... Excellent service making it easy to understand and apply Reviewed on: 18th January 2026

Latest lowest rating:

1

Not reliable, not clear on the website and can't get... Not reliable, not clear on the website and can't get through to speak with someone Reviewed on: 9th December 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (1132)

Staff are very understanding and helpful.

Staff are very understanding and helpful. Reviewed on: 24th June 2025

Reply from Great Western Credit Union Hi Samantha Thanks for the review! We always strive to provide the best service possible for our members, so it's great to hear this reflected by yourself. We hope we can continue to assist you! Best wishes Robin Response date: 15th July 2025

I’ve been using GWCU many years already and I alway...

I’ve been using GWCU many years already and I always got my loan so easy , they are always there to help your need whatever it may be, so I recommend my friends and family to use GWCU. Reviewed on: 23rd June 2025

Reply from Great Western Credit Union Hi Maria We're so pleased to hear your response! Thank you for being a loyal member of GWCU over the years. We're delighted that you find are services to be simple and we're glad to be there when you need us. Thanks again for the recommendation! Regards Robin Response date: 15th July 2025

My experience was ecelant I was helped with the mone...

My experience was ecelant I was helped with the money for my deposit so I was able to move to stable accommodation Reviewed on: 20th June 2025

Reply from Great Western Credit Union Hi John Thanks for giving us a review! It's great to know you have received a 5-star experience with us. It means so much to us that we could help a member with something as important as accommodation. We look forward to continuing to support you in the future! Regards Robin Response date: 10th July 2025

Easy to do application ...

Easy to do application straight forward and excellent rates Reviewed on: 20th June 2025

Reply from Great Western Credit Union Hi Leanne Thanks for such a positive review! We're happy to know that our application process was so simple. We try and make our rates competitive, so its great to see this reflected in your feedback as well. We look forward to continuing to serve you in the future! Best wishes Robin Response date: 1st July 2025

Credit union are easy to use and very affordable.

Credit union are easy to use and very affordable. Very easy to understand and I’d highly recommend them to friends snd family. Very pleased and happy. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Cara Thank you so much for taking the time to leave us a review! We're really pleased to hear that you've found everything clear and accessible, and GWCU have been a good fit for your needs. We're here if you need anything else! Thanks again Robin Response date: 1st July 2025

AMAZING!!

Always had an amazing experience and great customer service. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Danielle We're incredibly grateful for your feedback! It's so nice to hear about your positive experiences, and that our service has been excellent - something we are always striving for! If you need more from us, just let us know! Many thanks Robin Response date: 30th June 2025

They helped when no one else could

I’ve used GWCU twice before when no one else would accept me. I paid under the deadline twice and managed to consolidate my debt. I’m so grateful. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Isabelle Thanks a lot for your feedback! We're delighted to know that you were able to consolidate your debt with GWCU, and that we were able to be there where now one else was. We appreciate your continued membership! Regards Robin Response date: 30th June 2025

Excellent Service!

I've always found GWCU to be approachable and friendly. They've been more than accommodating and understanding when I had a late payment issue on a small loan I took out with them. Would use time and again. They offer an array of financial products to help all circumstances and incomes. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Charles Thank you for your kind words and continued trust. We're really pleased to hear that you’ve felt supported and treated with understanding, especially during more challenging moments. It's great to know our range of services has been useful to you also. We're always here whenever you need us! Best wishes Robin Response date: 30th June 2025

You were in time of need thanksgiving your loan

You were in time of need thanksgiving your loan Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Sandra Thanks for the positive feedback! It's so pleasing we can help you when it mattered most, and you were able to access a loan with GWCU. We hope we can help in to the future as well! Thanks again Robin Response date: 30th June 2025

it was easy, simple and quick.

it was easy, simple and quick. it was simply amazing Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Awad Thank you for your kind words. We're glad that you have found using our services to be straightforward and fast. It's great to hear it was such as great experience for you. Let us know if we can help with anything else! Regards Robin Response date: 30th June 2025

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