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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.82 (199 reviews)

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4.69

Based on 199 reviews, last reviewed 2nd Mar 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (199)

Review of the Great Western Credit Union, Savings:

I live in Somerset, but 'the computer says NO!'

I cannot complete the joining process as it rejected my postcode as being a valid one in Somerset, I tried my work postcode which is in central Taunton (the County Town) and got the same rejection..... Reviewed on: 21st July 2024

Reply from Great Western Credit Union Hi John, Thank you for your feedback, and we’re sorry to hear that you had trouble completing the joining process. Somerset is one of the counties where our coverage is more limited as we do not cover Somerset in it's entirety and we apologise if this wasn’t clear on our website. We understand how frustrating this can be, and we have passed your feedback along to the relevant team to help improve our communication around our catchment areas. If you have any other questions or need further assistance, please don’t hesitate to reach out. We appreciate your understanding and thank you for considering Great Western Credit Union. Kind regards, Emily Response date: 9th August 2024

Always a personal service.

Always a personal service. Website is welcoming and easy to use. Appreciate that my savings are being used locally and can impact our communities directly. Reviewed on: 31st May 2024

GWCU offer a straight forward savings account

GWCU offer a straight forward savings account to support their borrowers in providing funds for loans. Reviewed on: 30th May 2024

Easy to set up.

Easy to set up. Good to know I'm helping local community and saving Reviewed on: 30th May 2024

Review by me

It has always been a good experience, and I think if i needed help I could go to them. Reviewed on: 30th May 2024

Reply from Great Western Credit Union Hi Russell, It’s wonderful to receive such positive feedback, and we're glad to know that you feel we’re here to assist whenever you need support. Best regards, Monica Response date: 14th August 2024

Very helpful.

Very helpful. Easy to use website. Reviewed on: 30th May 2024

very efficient and professional at all times

very efficient and professional at all times Reviewed on: 30th May 2024

in-person counter service is no longer available

I was originally a member of Bristol Credit Union which was amalgamated into GWCU. Sadly, since the merger the excellent BCU branch was closed and in-person counter service is no longer available. This has defeated the whole object of having a local, people friendly, community financial service. Such a loss! Reviewed on: 25th May 2024

Reply from Great Western Credit Union Hi Chloe, Thank you for your feedback. We are sorry to hear you are disappointed in the closing of our branch in Bristol. We are always looking for new ways to serve a majority, if not all, of our members. At the time of closure, fewer and fewer people were using the branch service, preferring to manage their account online or via telephone. Taking this into consideration, along with the high and rising costs associated with running a branch means that operating this fixed presence at Cheltenham Road was no longer viable. However, consistent updates to the delivery of our service, especially via our digital platform, means members are able to access our services easier and quicker. As always, we understand there will be members that require special assistance and we are more than happy to support them or offer friendly advice on how to access our services. If you’d like to discuss more about these changes, or get some help managing your membership with Great Western Credit Union, please reach out to us and our lovely member services team will be happy to help! Call us at 0117 924 7309 or email us at [email protected]. Response date: 12th June 2024

Clear communications and a user friendly website.

Clear communications and a user friendly website. Withdrawals are easy and the AGM is very readable Reviewed on: 24th May 2024

They always keep you well informed, and provide grea...

They always keep you well informed, and provide great service. I chose to save with them, as you know your money there is helping other people, not feeding the fat cats. Reviewed on: 24th May 2024

Love the new fixed rate saver

I opened a Fixed Rate Saver which had a great interest rate (5%). The online process was really easy and moving money from my bank to the credit union so simple. I now feel like I've made a sensible financial decision but one which helps others in my community. Reviewed on: 19th April 2024

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