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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.77 (306 reviews)

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4.65

Based on 306 reviews, last reviewed 14th Jan 2026

1150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

I suffer from Cptsd from army am hoping to open a fi... I suffer from Cptsd from army am hoping to open a fixed savens account help my family in future Reviewed on: 14th January 2026

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (306)

Review of the Great Western Credit Union, Savings:

From first point of contact, to finalising contracts...

From first point of contact, to finalising contracts, on ongoing customer support - the entire team have been consistent friendly, honest, understanding and supportive. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi AJG We really appreciate that you've shared your experience with us! We're so pleased to hear that you felt well looked after throughout the process. It's always our aim to make things straightforward and reassuring, and it's great to know the team made a positive impression along the way. We really value your feedback and GWCU are always here if you need more support in the future. Thanks again Robin Response date: 16th May 2025

Very easy to set up a savings account.

Very easy to set up a savings account. Very easy to access the account over the Internet. You can pay in as much money as you like and a8lso withdraw it when you need to. Reviewed on: 20th June 2025

Reply from Great Western Credit Union Hi Emma We're grateful that you shared your experience with GWCU! We aim to provide simplicity with our services, and it's great to see this is reflected in your feedback. We're here to help whenever you need us. Many thanks Robin Response date: 10th July 2025

Best savings product in a country mile

They provide excellent products, great customer service and their written communication is really easy to understand Reviewed on: 20th June 2025

Reply from Great Western Credit Union Hi Trudy Thanks so much for your positive feedback! We're delighted you have found our products to be of value, and that our support and communication has been simple and effective. Let us know if we can help with anything else! Best wishes Robin Response date: 10th July 2025

A Union to Stick With.

We have been both regular savers for many years and have also taken out loans over that period. Each time we have dealt with them, either online or speaking to someone we have had a very good experience particularly when taking out a loan. Friendly and efficient, good support staff. Reviewed on: 20th June 2025

Reply from Great Western Credit Union Hi Susan Thank you so much for your kind words and for being a long-time member and supporter of GWCU! It's really pleasing to hear you have had such positive experiences both as a saver and a borrower. It's also great to know the team made a such a good impression along the way as well. We really value your feedback and we are always here if you need more support in the future. Warm regards Robin Response date: 1st July 2025

Look elsewhere

Your just a number on a computer and then I get an email with monthly news on saying there supporting pride month!!! I hate is happening to Great Britain? Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Jason, We listen to all feedback, and we want to be clear: while we serve over 20,000 members, each one is valued. You are not just a number. Our monthly newsletter exists to keep members informed about our credit union’s services, community initiatives, and the positive impact we’re making. We proudly support activities that promote diversity and a culture of belonging. Our commitment to our members and our community is real. Kind regards, Emily Response date: 20th June 2025

Supportive and professional

I have been a member since GWCU was set up and over the years it has been invaluable with loan and savings support, enabling me to manage my money in a supportive and timely way, helping me through lifes up and Downs. I have also used their christmas savings for many years Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi M Thank you so much for your long-standing support! It’s great to know that our services have been a reliable part of your financial journey, and that we've helping you navigate the more challenging times as well. We hope we're able to continue in helping you wherever we can! Warm regards Robin Response date: 30th June 2025

Easy to understand

Easy to understand portal. Quick and efficient when dealing with queries. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Joanna Thanks for leaving a 5-star review! We take pride in being accessible for our members, and the fact that you've also receive a swift and effective service is excellent as well. If you need anything else, we will be here! Warm regards Robin Response date: 30th June 2025

Reliable and Secure Savings Experience

Since I started saving with the credit union, I have never experienced any issues when withdrawing funds. The process is straightforward, and transferring money to my account is very easy. I also have peace of mind knowing that my money is safe and secure. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Chukwudumebi We appreciate the time you've taken to leave such a positive review! We aim to make our processes as uncomplicated as possible, so it's great to know how simple you have found GWCU services to use. We're also pleased to hear that you feel confident in the security of your money. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 30th June 2025

I couldn’t do something online,

I couldn’t do something online, I called, answered very quickly and the lady talked me through it and it worked! Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Max Thank you for taking the time to respond. Our service to our members is of paramount importance to us, so we are delighted to see that this is reflected in your feedback - and we're glad to see that our advice worked as well! If you need anything else, then please let us know! Regards Robin Response date: 27th June 2025

I have been a customer of Great western credit union...

I have been a customer of Great western credit union for many years, they are always happy to help if you have a problem, and I have always been very happy with them. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Miss T We really value your feedback! Thank you for your continued trust and loyalty, it truly means a lot. We're so glad to hear you've consistently felt supported and that you've had such positive experiences throughout your time with GWCU. We hope we can support you for many years to come! Many thanks Robin Response date: 27th June 2025

Savings for Good causes.

Fine. What more to say? I have no complaint. Our savings with GWU is not just savings and some add on but it eventually helps with others need loans from GWU. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Rashid It's great to hear from you! We're so glad that you're saving with us - and it's great to know you have those who will need the help in mind when saving as well. If you need anything else, let us know! Thanks again Robin Response date: 26th June 2025

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