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Harpenden Building Society reviews

Harpenden Building Society Logo
Rated Good • 4.35/5

Harpenden Building Society reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 351 product reviews

Average score of 4.35/5
5 star
82%
4 star
8%
3 star
4%
2 star
1%
1 star
5%
Reviews for Harpenden Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion... Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Read more Read less

{"display":"Jaqueline h","full_name":"Jaqueline h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jaqueline h 30th January 2025

Latest negative rating

1/5

A tracker mortgage that tracks up but not down...

We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments... We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments changed regularly. Unfortunately it's not been the same going down - they have yet to commit to a reduction since the 6th November 2024 interest rate reduction - and they were slow to act after the first reduction. Not what most would consider a fair 'tracker' mortgage.... Read more Read less

{"display":"Max S","full_name":"Max S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Max S 11th December 2024
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About Harpenden Building Society

Harpenden Building Society was founded in 1953 and is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

Since 2023 it’s provided savings products on a national scale that includes easy access, ISAs, notice accounts and fixed rate bonds.

Harpenden Building Society also provides mortgages via intermediaries to borrowers turned away by the high street who have complex income or unusual properties.

Harpenden Building Society at a glance

Reviews for Harpenden Building Society

Showing 11 of 351 company reviews • Last reviewed within 7 days

Always friendly and helpful and customer focussed .

Savings • 30th January 2025

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion... Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Read more Read less

{"display":"Jaqueline h","full_name":"Jaqueline h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Harpenden Building Society
Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager
31st January 2025
Harpenden Building Society

Courteous and efficient.

Savings • 20th December 2024

Easy to connect and fully responsive to questions.

{"display":"SLIPPER","full_name":"SLIPPER","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Harpenden Building Society
Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager
23rd December 2024
Harpenden Building Society
  • 1/5

    A tracker mortgage that tracks up but not down...

    We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments... We have a tracker mortgage with Harpenden - when interest rates were going up they were quick to track the increase and our mortgage payments changed regularly. Unfortunately it's not been the same going down - they have yet to commit to a reduction since the 6th November 2024 interest rate reduction - and they were slow to act after the first reduction. Not what most would consider a fair 'tracker' mortgage.... Read more Read less

    {"display":"Max S","full_name":"Max S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Max S 11th December 2024
  • 5/5

    In branch service review

    It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like.

    Savings
    Verified source 1st December 2024
  • 3/5

    Poor interest

    The interest rate has eroded over time, even when BOE base rate was going up!

    {"display":"Robert","full_name":"Robert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert 23rd November 2024
  • 5/5

    Very quick and easy to set up an account online.

    Very quick and easy to set up an account online. Email notifications when rates change.

    {"display":"Katie C","full_name":"Katie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Katie C 22nd November 2024
  • 4/5

    Excellent and helpful customer-facing staff.

    Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you... Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Read more Read less

    {"display":"May T","full_name":"May T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    May T 31st October 2024
  • 5/5

    In branch service review

    Staff always very friendly and helpful.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 31st October 2024
  • 5/5

    In branch service review

    The personal service is excellent. Staff are always helpful, efficient and personable.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 31st October 2024
  • 5/5

    In branch service review

    Very helpful, friendly and local.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 31st October 2024
  • 5/5

    Excellent customer service

    I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to... I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Read more Read less

    {"display":"stephen","full_name":"stephen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/778377.png"}}'s avatar
    Savings
    stephen 26th October 2024

    Products from Harpenden Building Society

    Showing all products offered by Harpenden Building Society

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