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Harpenden Building Society reviews

Harpenden Building Society Logo
Rated Good • 4.15/5

Harpenden Building Society reviews

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Verified business Last reviewed within 7 days
See more on their website Write a review

Review summary

People rate this company as Good based on 446 product reviews

Average score of 4.15/5
5 star
80%
4 star
8%
3 star
4%
2 star
2%
1 star
6%
Reviews for Harpenden Building Society have trended positively over the past 90 days

Harpenden Building Society shines with its friendly, helpful staff and the comfort of local branches offering personal service. Many appreciate the traditional passbook and face-to-face contact, which feels like a proper community. However, the online experience often frustrates users with clunky systems and poor support. Interest rates and mortgage handling also draw mixed feelings, with some finding them uncompetitive or slow to adjust.

Positive themes

  • Harpenden Building Society’s staff are consistently friendly, helpful and make you feel valued.
  • Having a local branch with face-to-face service and passbooks is a big plus for Harpenden Building Society.
  • Harpenden Building Society offers competitive interest rates and good savings products.

Negative themes

  • The online system is clunky and frustrating with activation and login issues at Harpenden Building Society.
  • Interest rates on mortgages are slow to drop and savings rates often get cut without proper notice.
  • Opening hours and branch closures cause inconvenience for some Harpenden Building Society customers.
Summarised by AI
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About Harpenden Building Society

Harpenden Building Society was founded in 1953 and is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

Since 2023 it’s provided savings products on a national scale that includes easy access, ISAs, notice accounts and fixed rate bonds.

Harpenden Building Society also provides mortgages via intermediaries to borrowers turned away by the high street who have complex income or unusual properties.

Harpenden Building Society at a glance

Contact details

Website
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Reviews for Harpenden Building Society

Showing 11 of 446 company reviews • Last reviewed within 7 days

Exceptional telephone Staff.

Savings • 2nd February 2026

I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and... I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Catherine. They were all very knowledgeable with an excellent manner, and a credit to Harpenden Building Society which I highly recommend. Read more Read less

{"display":"Jacqueline ","full_name":"Jacqueline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Leighton Buzzard Branch Staff...

Savings • 26th January 2026

The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me... The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change my Branch based savings & ISA accounts to the online versions Read more Read less

{"display":"Ian H","full_name":"Ian H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Great staff very helpful and knowledgeable

    Great staff very helpful and knowledgeable

    {"display":"Elizabeth F","full_name":"Elizabeth F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth F 23rd January 2026
  • 5/5

    the best most personal bank in Hertfordshire

    excellent customer service and always go the extra mile to help.....they take time and always address you by name, maybe not the best on rates... excellent customer service and always go the extra mile to help.....they take time and always address you by name, maybe not the best on rates but have a new very competitive account for local residents, Read more Read less

    {"display":"elizabeth mew","full_name":"elizabeth mew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    elizabeth mew 22nd January 2026
  • 5/5

    Staff were very welcoming and friendly

    Staff were very welcoming and friendly, dealt with my transaction quickly and efficiently. Very impressed with the new location. Thank you ladies.

    {"display":"S F","full_name":"S F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S F 20th January 2026
  • 5/5

    A really seamless Trust account opening procedure wi...

    A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson.

    {"display":"Dan B","full_name":"Dan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dan B 17th January 2026
  • 2/5

    Lack of SVR reduction

    Despite having to consider various factors you lifted the bar quickly in response to the base rate, however in 2025 the base rate reduced by... Despite having to consider various factors you lifted the bar quickly in response to the base rate, however in 2025 the base rate reduced by 1 % but you only reduced the bar by 0.15 and by 0.4 since rate reductions started in comparison to a Bank of E drop of 1.5% Read more Read less

    {"display":"Craig S","full_name":"Craig S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Craig S 14th January 2026
  • 1/5

    Surprise interest rate drop

    I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike other societies.

    {"display":"Valerie B","full_name":"Valerie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Valerie B 17th December 2025
  • 4/5

    I received a telephone call yesterday for a request...

    I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer anything to do with young people (boys and girls ) especially if they play football would be good. If you do not have that any organisation that's close will be OK. You can choose. Regards Charles Forrester Read more Read less

    {"display":"C W F","full_name":"C W F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C W F 12th December 2025
  • 1/5

    I am unable to log in

    I am unable to log in as I have the wrong internet browser. This seems to be an ongoing problem which needs to be addressed ASAP. Please get it sorted.

    {"display":"N RAT","full_name":"N RAT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    N RAT 10th December 2025
  • 5/5

    In branch service review

    When we lived in Radlett, we loved staff members they are understanding, knowledgeable, nothing was too much trouble.

    Savings
    Verified source 1st December 2025

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