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Harpenden Building Society reviews

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Rated Good • 4.20/5

Harpenden Building Society reviews

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Review summary

People rate this company as Good based on 429 product reviews

Average score of 4.20/5
5 star
80%
4 star
8%
3 star
4%
2 star
2%
1 star
6%
Reviews for Harpenden Building Society have trended positively over the past 90 days

Latest positive rating

5/5

In branch service review

It is small and friendly with knowledgeable staff.

Savings
Verified source 4th November 2025

Latest negative rating

2/5

Suspended before I start!

I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start... I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Read more Read less

{"display":"Peter H","full_name":"Peter H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Peter H 4th October 2025
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About Harpenden Building Society

Harpenden Building Society was founded in 1953 and is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

Since 2023 it’s provided savings products on a national scale that includes easy access, ISAs, notice accounts and fixed rate bonds.

Harpenden Building Society also provides mortgages via intermediaries to borrowers turned away by the high street who have complex income or unusual properties.

Harpenden Building Society at a glance

Contact details

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Reviews for Harpenden Building Society

Showing 11 of 429 company reviews

In branch service review

Savings • 4th November 2025

It is small and friendly with knowledgeable staff.

Verified source
Rated Excellent • 5/5
Read more product reviews

Very good Customer Service

Savings • 10th October 2025

Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance.

{"display":"Katharine K","full_name":"Katharine K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Harpenden Building Society
Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon
13th October 2025
Harpenden Building Society
  • 2/5

    Suspended before I start!

    I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start... I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Read more Read less

    {"display":"Peter H","full_name":"Peter H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter H 4th October 2025
  • 3/5

    ISA Account opening

    I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to... I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Read more Read less

    {"display":"Handy Andy","full_name":"Handy Andy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Handy Andy 3rd October 2025
  • 5/5

    In branch service review

    The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding.

    Savings
    Verified source 2nd October 2025
  • 4/5

    ISA tax free status transfer requirement

    Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account)... Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Read more Read less

    {"display":"C W F","full_name":"C W F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C W F 27th September 2025
  • 3/5

    hard to understand their products

    hard to understand their products

    {"display":"rodger h","full_name":"rodger h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    rodger h 5th September 2025
  • 5/5

    In branch service review

    The new lady was very friendly and helpful.

    Savings
    Verified source 4th September 2025
  • 5/5

    In branch service review

    Amazing helpful what ever deal thing I did. (Diana).

    Savings
    Verified source 4th September 2025
  • 1/5

    Why saving rates keep falling but mortgages do not?

    Very poor practice at this BS. They keep reducing savers rates ( twice in the last two months) but not the mortgage interest. Their Standard Variable rate is completely arbitrary.

    {"display":"LL","full_name":"LL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    LL 1st September 2025
  • 5/5

    good speaking to Anya and very helpful, much better...

    good speaking to Anya and very helpful, much better than digital conversations etc

    {"display":"alan c","full_name":"alan c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    alan c 29th August 2025

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