The interest rate has eroded over time, even when BOE base rate was going up!

Very quick and easy to set up an account online. Email notifications when rates change.

Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you... Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Read more Read less

Staff always very friendly and helpful.

The personal service is excellent. Staff are always helpful, efficient and personable.

Very helpful, friendly and local.

I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to... I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Read more Read less

Rates now seem competitive, and the society is local. Service is always excellent. Great as it is.

Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to... Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Read more Read less