8194460 Harpenden Building Society Savings Reviews - Smart Money People
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Harpenden Building Society: Savings reviews

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4.21
Based on 415 reviews, last reviewed 17th Dec 2025
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
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4%
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1%
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5%

Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025
C W F's avatar
C W F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (415)

Review of the Harpenden Building Society, Savings:

Poor interest

3
The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024
Robert's avatar
Robert
Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at jsweeting@harpendenbs.co.uk. Jon Sweeting Commercial Manager Response date: 25th November 2024
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Harpenden Building Society

In branch service review

5
Bev is always so helpful, listens to our needs, explaining things so clearly, great guidance. Just wish you were open Saturdays!!. Reviewed on: 17th July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The friendly staff and the fact that we can still see people face-to-face rather than everything being online is great. Reviewed on: 7th July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Local office , Good hours, Such friendly, helpful team here. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Personal and friendly service is a joy. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I haven't got online banking and it was great to have staff to help me. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The staff were all very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

3
Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025
Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

In branch service review

5
Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

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