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Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.75 (159 reviews)

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4.75

Based on 159 reviews, last reviewed 15th May 2026

32% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Simply put.. just the best! We have used Aidan at Heron twice now, he is fab and we feel we're in very safe hands with the help and advice Aidan offers, wouldn't go anywhere else... Read more Reviewed on: 15th May 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (159)

Huge thank you to Heron Financial especially Zara an...

Huge thank you to Heron Financial especially Zara and Joshua for making our mortgage process so smooth.We got our mortgage offer quickly and without any hassle, and their guidance made the whole experience feel easy. We’re really grateful for everything they’ve done for us. Reviewed on: 25th February 2026

Five-star service!

I cannot thank Kane and Zara enough for their fantastic support during my mortgage process. Five-star service! They were incredibly proactive, provided huge support throughout my application and went above and beyond to ensure I got the best possible deal. Their communication was excellent, and they made the entire experience stress-free. Highly recommended for anyone looking for expert, dedicated mortgage brokers! I’m so glad I had them in my corner. Thank you both! Reviewed on: 24th February 2026

Professional and Reliable

I was extremely happy with the service provided by Heron Financial. They were very helpful in finding the right product for my needs and guided me through the entire process all the way to legal completion. They recommended the best solutions for my situation, including insurance options. Professional, reliable, and supportive throughout - I would definitely recommend them to anyone looking for a trustworthy broker. Reviewed on: 23rd February 2026

I am happy with Heron Finance however the upselling...

I am happy with Heron Finance however the upselling got a bit much, and I had to repeatedly respond to say I was not interested, over the phone and email. At first occurrence I thought it was a one off however it happened more than once. It was quite annoying by it in the end. Not enough to put me off using Heron Finance in future. Overall I am satisfied with the service. Reviewed on: 23rd February 2026

Friendly and knowledgeable

Heron definitely know their stuff and the staff are very friendly, keeping me in the loop every step of the way. Reviewed on: 23rd February 2026

Excellent Customer Service

As first time buyers we cannot recommend Heron Financial enough! Fazer was our mortgage advisor and he was excellent. He was extremely helpful and clear and always gave us his time when we had questions. He also re-did our mortgage application for us when the rates slightly dropped. Customer service was 10/10. We also interacted with Rachel & Travis and they were both great too! Thank you Heron Financial! Reviewed on: 22nd February 2026

Buxton House

I had an excellent experience with Heron Financial when arranging my mortgage 4 years ago. From the very beginning, the team was professional, knowledgeable, and incredibly supportive throughout the entire process. They took the time to understand my needs, explained everything clearly, and made what can often be a stressful experience feel straightforward and manageable. Reviewed on: 22nd February 2026

Great mortgage experience

I had a great experience while applying for a mortgage. They managed my mortgage based on my needs. Reviewed on: 21st February 2026

Guided with Confidence Every Step of the Way

From start to finish, they made the process simple and reassuring. My partner and I always felt informed and confident in our decisions. The advisors were attentive, responsive and knowledgeable. Reviewed on: 21st February 2026

Efficient, professional and always available on the...

Efficient, professional and always available on the phone when in need. I continued their service for remortgaging with them as an agent. Reviewed on: 21st February 2026

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Heron Financial: Mortgage broker reviews

32% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (159)

Huge thank you to Heron Financial especially Zara an...

Five-star service!

Professional and Reliable

I am happy with Heron Finance however the upselling...

Friendly and knowledgeable

Excellent Customer Service

Buxton House

Great mortgage experience

Guided with Confidence Every Step of the Way

Efficient, professional and always available on the...

Review Heron Financial: Mortgage broker now

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