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Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.75 (159 reviews)

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4.75

Based on 159 reviews, last reviewed 15th May 2026

32% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Simply put.. just the best! We have used Aidan at Heron twice now, he is fab and we feel we're in very safe hands with the help and advice Aidan offers, wouldn't go anywhere else... Read more Reviewed on: 15th May 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (159)

I chose another broker

I went with another Mortgage Broker as Heron weren’t on the ball with things and couldn’t beat the deal the other broker gave Reviewed on: 23rd March 2026

All round good experience.

All round good experience. Friendly staff at all contact points, our advisor made the process easy to understand and was professional throughout, he went the extra mile to get us a better deal. Reviewed on: 23rd March 2026

Josh has always been very helpful with our first mor...

Josh has always been very helpful with our first mortgage and remortgage. He has been very helpful with getting us good deals and explaining the process to us when we were first time buyers. i will continue to use Heron in the future. Reviewed on: 21st March 2026

Repeat business

I have used Heron on more than one occasion and on more than one property. I think having repeat customers is a testament to the top notch service that they provide. Without a doubt and on every mortgage/re-mortgage I go through, they are my first call. Reviewed on: 21st March 2026

Friendly and knowledgeable

Friendly and knowledgeable staff, easy to deal with and great at keeping us updated. Great deals available, well presented Reviewed on: 20th March 2026

Faultless Customer Service & Personable People

Superb customer service and ease of use, heartily recommend. Everyone I contacted was willing to help and when problems came along they worked through these with me in a clear, easy to follow manner. Reviewed on: 20th March 2026

I been using Heron Financial for over 5 years they a...

I been using Heron Financial for over 5 years they are great they do really good service. Thank you for your hospitality Reviewed on: 20th March 2026

Easy process have been using them for years.

Easy process have been using them for years. Reviewed on: 20th March 2026

I would say that the overall experience was good.

I would say that the overall experience was good. They were accommodating and friendly. Sorting both my mortgage and income protection policy. The only comment I would make on the mortgage side, it did all feel a little bit like a conveyor belt, which I suppose it is. Overall though, they provided a good service and helped me secure the finances to purchase my new house, so win win. Reviewed on: 20th March 2026

I had great experience especially it was my first ti...

I had great experience especially it was my first time purchasing, and later receive newsletters and webinars regarding re-mortgages - gives so much value keeping me in the loop. During my applications they were always in contact with me and quickly responding. Reviewed on: 20th March 2026

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Heron Financial: Mortgage broker reviews

32% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (159)

I chose another broker

All round good experience.

Josh has always been very helpful with our first mor...

Repeat business

Friendly and knowledgeable

Faultless Customer Service & Personable People

I been using Heron Financial for over 5 years they a...

Easy process have been using them for years.

I would say that the overall experience was good.

I had great experience especially it was my first ti...

Review Heron Financial: Mortgage broker now

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