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Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.75 (159 reviews)

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4.75

Based on 159 reviews, last reviewed 15th May 2026

32% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Simply put.. just the best! We have used Aidan at Heron twice now, he is fab and we feel we're in very safe hands with the help and advice Aidan offers, wouldn't go anywhere else... Read more Reviewed on: 15th May 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (159)

Solid experience and expertise.

Solid experience and expertise.plus outstanding customer service. The team's experience was very useful in our recent mortgage application. Kane was quick to reach out, patient to explain the detail and very knowledgeable Reviewed on: 19th March 2026

Great service, they make it easy for you!

Great service, they make it easy for you! Reviewed on: 19th March 2026

Had a great experience with Heron Financial.

Had a great experience with Heron Financial. proactive, supportive, and kept things moving even when there were delays on the legal side. They stayed on top of everything, communicated clearly, and helped push things through to completion. Really appreciated their effort and responsiveness throughout the process. Reviewed on: 19th March 2026

Have been a customer for 8 years and will remain one

Have been a customer for 8 years and remortgaged and moved a couple of times. Always frank and honest and never get the sense they are pushing me towards the wrong deal. Will keep using their services moving forwards Reviewed on: 19th March 2026

Could do better

Some way to go if Heron want to be anywhere near outstanding customer experience. Reviewed on: 19th March 2026

My mortgage advisor has been so helpful and has real...

My mortgage advisor has been so helpful and has really taken the time to understand what I want Reviewed on: 19th March 2026

Easy and no headaches

I had an amazing experience with this company and broker and have already recommended them to my friends. I will definitely be using the company in the future. Reviewed on: 19th March 2026

Heron Financial have been trusted advisors

Heron Financial have been trusted advisors through my mortgage journey, providing clarity and acting professionally throughout. They came highly recommended to me, and I have also recommended them to others - I am that pleased with their service. Reviewed on: 19th March 2026

Efficient, professional and friendly service

Efficient, professional and friendly service Reviewed on: 19th March 2026

Excellent experience.

Excellent experience, we didn’t have a clue where to start but we were guided through it from start to finish. Reviewed on: 19th March 2026

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Heron Financial: Mortgage broker reviews

32% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (159)

Solid experience and expertise.

Great service, they make it easy for you!

Had a great experience with Heron Financial.

Have been a customer for 8 years and will remain one

Could do better

My mortgage advisor has been so helpful and has real...

Easy and no headaches

Heron Financial have been trusted advisors

Efficient, professional and friendly service

Excellent experience.

Review Heron Financial: Mortgage broker now

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