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Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.89 (157 reviews)

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4.89

Based on 157 reviews, last reviewed 12th Apr 2026

14400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Great company which gets things done Worked with Heron over the last several years, firstly on a personal level and more recently through passing them on to friends and family. A great bu... Read more Reviewed on: 12th April 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (157)

Had a great experience with Heron Financial.

Had a great experience with Heron Financial. proactive, supportive, and kept things moving even when there were delays on the legal side. They stayed on top of everything, communicated clearly, and helped push things through to completion. Really appreciated their effort and responsiveness throughout the process. Reviewed on: 19th March 2026

Have been a customer for 8 years and will remain one

Have been a customer for 8 years and remortgaged and moved a couple of times. Always frank and honest and never get the sense they are pushing me towards the wrong deal. Will keep using their services moving forwards Reviewed on: 19th March 2026

Could do better

Some way to go if Heron want to be anywhere near outstanding customer experience. Reviewed on: 19th March 2026

My mortgage advisor has been so helpful and has real...

My mortgage advisor has been so helpful and has really taken the time to understand what I want Reviewed on: 19th March 2026

Easy and no headaches

I had an amazing experience with this company and broker and have already recommended them to my friends. I will definitely be using the company in the future. Reviewed on: 19th March 2026

Heron Financial have been trusted advisors

Heron Financial have been trusted advisors through my mortgage journey, providing clarity and acting professionally throughout. They came highly recommended to me, and I have also recommended them to others - I am that pleased with their service. Reviewed on: 19th March 2026

Efficient, professional and friendly service

Efficient, professional and friendly service Reviewed on: 19th March 2026

Excellent experience.

Excellent experience, we didn’t have a clue where to start but we were guided through it from start to finish. Reviewed on: 19th March 2026

Excellent advice and guidance

I was given excellent advice and guidance during my mortgage which was a new build. I locked in an excellent rate 12 month prior to my move in date which save me a lot. There handling of everything was top notch giving me updates along the way. Their portal saved a lot of time too. Reviewed on: 19th March 2026

Amazing Service

I couldn’t be happier with the service I received. From the very beginning, they were incredibly fast and efficient, ensuring that the entire process ran smoothly. I especially appreciated their responsiveness – no question went unanswered for long, and they always kept me updated on the progress of my application. Not only was the service swift, but also managed to secure me a much better rate than I had expected, which made a real difference. Their professionalism and dedication gave me complete confidence throughout the process. I would happily give them 5 out of 5 stars and recommend their services to anyone looking for a reliable and knowledgeable mortgage advisor. Reviewed on: 19th March 2026

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Heron Financial: Mortgage broker reviews

14400% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (157)

Had a great experience with Heron Financial.

Have been a customer for 8 years and will remain one

Could do better

My mortgage advisor has been so helpful and has real...

Easy and no headaches

Heron Financial have been trusted advisors

Efficient, professional and friendly service

Excellent experience.

Excellent advice and guidance

Amazing Service

Review Heron Financial: Mortgage broker now

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