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Heron Financial: Mortgage broker reviews

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4.89
Based on 157 reviews, last reviewed 12th Apr 2026
14400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Great company which gets things done Worked with Heron over the last several years, firstly on a personal level and more recently through passing them on to friends and family. A great bu... Read more Reviewed on: 12th April 2026
Nathan's avatar
Nathan

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026
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NZ
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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (157)

5 star customer service

5
I’ve used heron financial for several years now and have always found their customer service second to none - getting back to me imminently whether my question is big or small. Aidan in particular is superb. Reviewed on: 19th March 2026
Lucy P's avatar
Lucy P

Great experience overall

5
First mortgage and remortgage went very smoothly. Also was kept up to date on market dynamics in between. Reviewed on: 19th March 2026
Joe S's avatar
Joe S

Extreme easy to communicate with the consultants.

5
Extreme easy to communicate with the consultants.excellent product knowledge .very efficient and knowledgeable thank you Reviewed on: 19th March 2026
Sarah L's avatar
Sarah L

Very good mortgage advisor

5
My mortgage adviser was really helpful and kept reminding us when to start remortgage application process. Just because of the mortgage adviser we managed to secure a good deal. Reviewed on: 19th March 2026
Jasmin M's avatar
Jasmin M

Excellent

5
Heron was Excellent and professional, I'm glad i found them Reviewed on: 19th March 2026
Paul F's avatar
Paul F

Great mortgage advisers

5
We have used Heron since 2013 and found them to be excellent with mortgages and remortgaging. Communications are made early ahead of remortgage time and the options, rate, mortgage period, portability and other details gave always been explained very clearly and they have found us very competitive rates. We look forward to using them again when our mortgage next comes up from renewal. Reviewed on: 19th March 2026
Rebecca's avatar
Rebecca

Gary the best

5
Gary have been amazing through out the process and very very helpful Reviewed on: 19th March 2026
Prachi Shah's avatar
Prachi Shah

Good experience easy to deal with and get good advic...

5
Good experience easy to deal with and get good advice regarding dlbest available deals and options, good comms throughout. Advice tailored to individual needs. Reviewed on: 19th March 2026
Sg's avatar
Sg

Smooth mortgage application process

5
This was my first ever mortgage and Kane from Heron financial made the whole process very smooth. He was very helpful and transparent at every step along the way. Reviewed on: 19th March 2026
Satyander's avatar
Satyander

Great customer service

5
Good communication and value the customer time and answer the queries in details and always makes the effort to provide better options and deals. Reviewed on: 19th March 2026
Elton C's avatar
Elton C

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