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Heron Financial: Mortgage broker reviews

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4.94
Based on 84 reviews, last reviewed 22nd Feb 2026
7900% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Excellent Customer Service As first time buyers we cannot recommend Heron Financial enough! Fazer was our mortgage advisor and he was excellent. He was extremely helpful and cle... Read more Reviewed on: 22nd February 2026
Katie S's avatar
Katie S

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.
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About this product

Heron Financial was founded in 2011, they are a digital-first, fee-free mortgage and protection broker supporting clients across the UK.

Heron Financial specialise in first-time buyers, remortgages, home movers, company directors, self‑employed clients, and more complex cases.

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Heron Financial Mortgage broker reviews (84)

Excellent personalised service

5
We have some unusual circumstances and got very personalised helpful advice that suited our needs. We built a strong relationship with our advisor and he kept in touch through the whole process. Reviewed on: 19th February 2026
KLD's avatar
KLD

Nice. Got the job done

5
Fast, efficient and got the job done. Strong communication throughout the remortgage process and happy with the job end result. Reviewed on: 19th February 2026
Sajan's avatar
Sajan

Heron is the best among others

5
Heron is the best in what they do, pure professionalism and great satisfaction for clients Reviewed on: 19th February 2026
Paul F's avatar
Paul F

Value Heron’s friendliness, advice & ability...

5
Always valued Heron’s friendliness, advice & ability to offer options Reviewed on: 19th February 2026
Tim H's avatar
Tim H

Highly recommended

5
Very knowledgeable and friendly advisers, who provide comprehensive information and assistance every step of the way. Reviewed on: 19th February 2026
Barbara D's avatar
Barbara D

Excellent service from start to finish

5
I used Heron Financial for my remortgage and couldn’t be happier with the experience. Communication was clear and consistent throughout, everything was explained in a way that was easy to understand, and the whole process felt smooth and stress-free. Aidan and Zara were both incredibly helpful, professional, and quick to respond at every stage. I always felt like I was in safe hands. I would absolutely use Heron Financial again and wouldn’t hesitate to recommend them. Reviewed on: 19th February 2026
Coral's avatar
Coral

Terrific service from Aidan Broom.

5
Terrific service from Aidan Broom. Very responsive, great eye for detail and constantly working hard to find the best deals with honest advice Reviewed on: 19th February 2026
Simon M's avatar
Simon M

Heron financial for a seamless FTB experience!

5
Heron Financial helped me to secure a mortgage offer within only 3 working days! Can’t thank Kane & Robyn for their massive support throughout the journey. Everything was clearly explained to a clueless first-time buyer like me. Thanks a million again xx Reviewed on: 19th February 2026
Olga's avatar
Olga

The best I have worked with so far .

5
The best I have worked with so far .. Reviewed on: 19th February 2026
Amir A's avatar
Amir A

Secured the Best Rate When Others Couldn’t

5
I had a very positive experience working with Heron Financial for my first property purchase through the Help to Buy scheme in London. Before contacting them, I had spoken to other mortgage brokers who told me I wouldn’t be able to borrow enough for the flat I wanted. I was asked for excessive documentation, experienced long delays, and was even advised to consider cheaper properties. The process felt discouraging and unnecessarily complicated. Heron Financial approached my case differently. They were proactive, solution-focused, and ultimately secured the mortgage I needed at a very competitive rate. The process was clear, efficient, and far less stressful than my previous experiences. Two years later, when it was time to extend my mortgage, I returned to them. The process was once again straightforward and smooth. While I hear from neighbours about complex solicitor requirements, additional insurance products, and unexpected fees when extending, my experience with Heron Financial was simple and transparent. They are approachable, friendly, efficient, and clearly experienced in navigating the mortgage market. I would confidently recommend them to anyone looking for reliable mortgage advice. Reviewed on: 19th February 2026
Kadir K's avatar
Kadir K

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