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Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.75 (159 reviews)

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4.75

Based on 159 reviews, last reviewed 15th May 2026

32% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

2 star

Latest highest rating:

5

Simply put.. just the best! We have used Aidan at Heron twice now, he is fab and we feel we're in very safe hands with the help and advice Aidan offers, wouldn't go anywhere else... Read more Reviewed on: 15th May 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

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About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

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Heron Financial Mortgage broker reviews (159)

Great responsive service

Great responsive service. The whole team provide excellent customer service Reviewed on: 19th March 2026

Always helpful and intuitively know what I need.

Always helpful and intuitively know what I need. Reviewed on: 19th March 2026

Range of options very clearly explained and gave us...

Range of options very clearly explained and gave us every confidence in the advice we were given. The customer focus and support is second to none. Reviewed on: 19th March 2026

Terrible communication

Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

Amazing support, exeptional service, straightforward...

Amazing support, exeptional service, straightforward process, well explained, quick responses. It could not be better. Reviewed on: 19th March 2026

remortgage advice.. great service

Went for a remortgage advice and Brendan and team were very helpful Reviewed on: 19th March 2026

Highly Recommended

Was recommended to Heron by a colleague. As a first time buyer, the process of working through a mortgage was quiet daunting but Fazer and the team answered all my questions and helped me through the setbacks to end up with the mortgage i needed. Couldn't recommend them enough and i'm sure to come back when it comes to remortgage time. Reviewed on: 19th March 2026

Joshua was great.

Joshua was great. Good at listening and helping with what we asked. Good ideas and happy to look again until we were all happy. Thank you Reviewed on: 19th March 2026

Very friendly and personable.

Very friendly and personable. Communication was very good and timely Reviewed on: 19th March 2026

From the initial contact to the follow up, years int...

From the initial contact to the follow up, years into the product they organised for us. The team, the service and the ongoing experience has been 1st rate all the time. Reviewed on: 19th March 2026

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Heron Financial: Mortgage broker reviews

32% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (159)

Great responsive service

Always helpful and intuitively know what I need.

Range of options very clearly explained and gave us...

Terrible communication

Amazing support, exeptional service, straightforward...

remortgage advice.. great service

Highly Recommended

Joshua was great.

Very friendly and personable.

From the initial contact to the follow up, years int...

Review Heron Financial: Mortgage broker now

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