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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (473 reviews)

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4.74

Based on 473 reviews, last reviewed 13th Aug 2026

54% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Super helpful, explained the detail I needed in a la... Super helpful, explained the detail I needed in a language I could understand to help my husband and I make sound decisions on nexts steps Reviewed on: 13th August 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (473)

Hinkley & Rugby have provided a very good service -...

Hinkley & Rugby have provided a very good service - not the cheapest but I am generally impressed Reviewed on: 26th June 2025

Reply from Hinckley & Rugby Building Society Hi Nick Many thanks for taking the time to provide us with your review. It’s great to hear you were very happy with the service our mortgage team provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

H&R provided a flexible mortgage which suited my ne...

H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer service was excellent Reviewed on: 10th May 2025

Reply from Hinckley & Rugby Building Society Hello John, Thank you for taking the time to get in touch with your comments. It’s really great to hear we were able to assist where other financial services providers could not. We pride ourselves on taking the time to understand people’s individual circumstances and using common sense to reach decisions. It’s also fantastic to hear you have found our customer service to be excellent. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

We cannot fault , we are sad to leave and only did s...

We cannot fault , we are sad to leave and only did so as HR could not match a deal we got and times are very hard. Reviewed on: 8th May 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your comments, it’s great you have been happy with the service we’ve provided. I am sorry we were not able to offer you a suitable product on this occasion, however we hope we are able to assist you in the future. Please don’t hesitate to get in touch should you wish to look again at our mortgages or savings. Response date: 15th May 2025

Very good, helpfult customer service and mortgage qu...

Very good, helpfult customer service and mortgage quickly sorted. Reviewed on: 2nd May 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback. It’s wonderful to hear you found our mortgage team helpful and that your mortgage was processed quickly. Thank you for choosing the Society and should you need any further assistance please do not hesitate to reach out to our team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

experience and very helpful staff

experience and very helpful staff Reviewed on: 7th April 2025

Reply from Hinckley & Rugby Building Society Hi Claudia, Thank you for your comments regarding our mortgage team. We very much appreciate you taking the time and are very happy to hear we’ve been able to assist you and that you’ve found our staff helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Quick, quality and Friendly service

Quick, quality and Friendly service Reviewed on: 18th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback. Quick, quality and friendly are definitely all words we’re very happy to hear, I am so pleased to learn that has been your experience. Thank you for choosing the Society for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

My experience with Hinckley & Rugby during my first...

My experience with Hinckley & Rugby during my first home purchase in the UK was incredibly smooth and satisfying. They provided me with a unique opportunity by offering a mortgage, giving me the reassurance and security of owning my own home. I am beyond grateful for their support and cannot thank them enough for everything they have done for me. Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society Hello Maryam, It is really wonderful to hear we’ve been able to assist you in buying your first home in the UK, and, of course, that you were happy with the service you received from our team. We sincerely wish you every happiness in your home and our very best wishes for your future in the UK. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

Credibility

Hinckley & Rugby Building Society was thorough and it speaks to their credibility. Reviewed on: 19th February 2025

Reply from Hinckley & Rugby Building Society Hello Michael, Thanks for sharing your comments on the service you received from our mortgage team. It’s great to hear you found our service to be thorough, we believe it’s very important our customers have confidence in our knowledge and expertise. Please don’t hesitate to get in touch if we can be of any further assistance and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd March 2025

Hinckley and Rugby service has been excellent.

Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a deal with them. The only reason they don't have a 5-star right now is the interest rate—it's a bit high, relatively Reviewed on: 11th February 2025

Reply from Hinckley & Rugby Building Society Hello and thank you so much for providing this review about our mortgage products and services. It’s always music to our ears to hear our flexibility and the speed of processes have been well received by our members, and we have been able to find a suitable solution to meet your needs. As always, please do not hesitate to reach out to the team should you require any further assistance. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

It's easy and approchable,always receiving response...

It's easy and approchable,always receiving response very quickly Reviewed on: 20th December 2024

Reply from Hinckley & Rugby Building Society Hello Rajee, Thanks for your thoughts on the service you receive from our mortgage team – it’s great to hear you found them to be approachable and easy to deal with. Thank you for choosing the Society and we look forward to serving you in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

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