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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (389 reviews)

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4.58

Based on 389 reviews, last reviewed 28th Nov 2025

175% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Fantastic customer service I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit t... Read more Reviewed on: 28th November 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (389)

One of the best !

An excellent B.S. very supportive through 25 years of mortgage with excellent borrowing rates and 2nd to none customer service. Reviewed on: 22nd September 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you so much for taking the time to tell us about the service you’ve received over the 25 years you’ve held your mortgage with us. It’s fantastic to hear you’ve been happy with our products and also the service you’ve received from our people. We are very grateful for your loyalty. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 25th September 2023

Mortgage switch

We are in the process on switching mortgages and I had to call with a few questions. Jo was very helpful and friendly and answered all of my questions fully. Reviewed on: 19th September 2023

Reply from Hinckley & Rugby Building Society Hi Simon, thank you so much for taking the time to tell us about the service you received from Jo, it’s great to hear comments like these and be able to pass them on. I hope your mortgage switch goes smoothly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th September 2023

Efficient, clear and helpful.

In order to clarify a misunderstanding concerning the redemption of my existing mortgage debt, I telephoned and discussed the matter with Ms Jo Tidey who corrected the situation and amended the associated documentation clearly within a short time frame. She made me feel at ease. Reviewed on: 13th September 2023

Reply from Hinckley & Rugby Building Society Hi Jim, thank you for getting in touch to tell us about the service you received from Jo. It’s good to hear she was able to discuss the situation with you and get things sorted quickly, giving you peace of mind. Please be assured your comments will be shared with Jo and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th September 2023

Friendly and adaptive

Always responsive to any email or call, very pleasant to speak to. Ready to adapt my mortgage whenever I asked and helped by suggesting options I wasn’t aware of. Reviewed on: 9th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received Hazel. It’s great to hear our teams have been responsive and were able to make some helpful suggestions for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 12th September 2023

Really helpfull

Simone was helping me with our new product query and answered all my questions perfectly Reviewed on: 7th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 8th September 2023

Remortgage.

Professional and efficient service by the Team keeping me updated on progress. Reviewed on: 4th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th September 2023

Disorganised

I am writing to express my deep dissatisfaction and frustration with the ongoing mortgage process with your company. My experience so far has been marked by extreme inefficiency, disorganization, and a complete lack of effective communication. From the very beginning, it has been evident that your company is struggling to keep track of the documents I have submitted. Files have been overlooked, emails have gone unanswered, and there seems to be a general lack of awareness regarding the status of my mortgage application. Miscommunication has become the norm rather than the exception. At nearly every point of contact, there have been inconsistencies and contradictory information provided. It's disheartening to be on the receiving end of such confusion, especially when the stakes are so high and the process is already inherently stressful. What is even more frustrating is the apparent need for constant follow-up and prodding on my part just to get any updates or information. It feels like I have to chase your team at every stage to receive any feedback about the progress of my application or to be notified of any setbacks. This is not how a professional and customer-focused company should operate. I understand that there can be challenges in any complex process like mortgage approval, but the level of service I have received from your company falls far below acceptable standards. As a customer, I expect a seamless and transparent experience, which unfortunately has been sorely lacking. I trust that you will treat this complaint with the seriousness it deserves. I hope to see a significant improvement in the quality of service moving forward. Reviewed on: 30th August 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback. A member of the complaints team will be in contact within the next 48hours. Response date: 4th September 2023

Brilliant Service

Excellent service, very friendly staff and extremely quick processing. Reviewed on: 9th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 11th August 2023

Enquiry on renewing the mortage

Good straight forward conversation Reviewed on: 9th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 11th August 2023

Helpful, Friendly and Approachable

Recent product redesign completed with total efficiency, dealing with people who express genuine interest in my requirements. All stages followed as advised with constant explanations and alternatives. Offers of advice were available, but not required. A most satisfying experience once again. Reviewed on: 8th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 9th August 2023

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