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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2002 reviews)

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4.86

Based on 2,002 reviews, last reviewed 30th Apr 2026

412% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Neil at Rugby Neil was very helpful in a cheerful and knowledgeable manner. He answered our questions with care Reviewed on: 30th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2002)

Opening New Account

Counter staff friendly and efficient. Simple process to open a new account. HRB chosen due to better than average interest rate and a local branch nearby. Reviewed on: 2nd September 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 7th September 2021

Local Caring Building Society

I visited the Broughton Astley branch to open a new account recently and the staff on duty were actually from other branches and unfamiliar with where everything was stored in the branch. I commend Hinckley and Rugby for putting its customers first and maintaining operations whilst normal branch staff are off due to COVID-19. The ‘relief’ staff were extremely helpful and courteous and able to open my account promptly and provide all of the information required. Great service and product knowledge from the staff always. Highly recommend, support our local branches and keep them local. Reviewed on: 31st August 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 7th September 2021

Local very helpful caring staff

Always welcomed with a smile, attentive to customer needs and efficient. Reviewed on: 28th August 2021

Excellent service

Laura couldn't have been more helpful. We were definitely a test for her but we got there in the end. Amazing service Reviewed on: 26th August 2021

Quick and easy

Different products were offered and explained to me, all done at the counter no fuss and friendly Reviewed on: 24th August 2021

Always been satisfied

A very pleasant young lady served me at the coalville branch very helpful Reviewed on: 22nd August 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 23rd August 2021

Extremely helpful,quick and easy

Staff explained terms and conditions which made it all easy to understand. Reviewed on: 21st August 2021

Great

From start to finish well explained through the whole steps well done!!!!!!!! Puts you at great ease when banking. Reviewed on: 21st August 2021

new account

Very prompt and efficient service, thank you. Reviewed on: 18th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 19th August 2021

Very Friendly Staff

Gary Astill was a very experienced and knowledgeable person that we dealt with. Nothing was too much trouble, very helpful and clear advice was given. Reviewed on: 12th August 2021

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