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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2116 reviews)

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4.83

Based on 2,116 reviews, last reviewed 29th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Excellent efficiency. I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was most surprised to find t... Read more Reviewed on: 29th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2116)

Bond renewal

Lovely to receive a courtesy call confirming receipt of our instructions, and our passbooks arrived safely today. Thank you for great service. Reviewed on: 31st December 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 4th January 2022

Very helpful staff

I encountered a few slight administration problems when opening two new savings accounts (opened accounts as POA) The staff were extremely helpful they kept me updated and tried hard to sort things out as quickly as possible. Reviewed on: 30th December 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 4th January 2022

Helpful and efficient service

I visited the branch to open a new savings account. There were three staff in the branch so I was able to be seen quickly and everything was dealt with for me at the counter. The terms of the account were explained as well as the process for how the account is opened and when I should expect to receive my passbook, so I was very pleased I was able to get everything done I wanted to. Reviewed on: 30th December 2021

Brilliant customer service

The staff at Nuneaton are absolutely outstanding, they are a credit to the building society Reviewed on: 29th December 2021

Efficient

Informative & helpful. Correspondence was clear & easily understood. Reviewed on: 29th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 4th January 2022

Amazing customer service, extremely efficient and very family friendly!

The Rugby Team were and are amazing. When I visit with my young children, they are so focused on ensuring that the customer has a relaxed and pleasant experience which is stress free. They go above and beyond on every occasion, really pleased to visit. Reviewed on: 28th December 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 4th January 2022

Renewal of Bond

Very friendly staff, also very efficient. At the same time being covid safe Reviewed on: 24th December 2021

Wonderful service

Every member of staff I have spoken to have been extremely helpful and friendly. Faultless. Reviewed on: 23rd December 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 4th January 2022

Helpful,friendly and a pleasure to do business with

I decided to re invest a maturing bond. Whilst there may be slightly higher rates available elsewhere I prefer to do business with straightforward people who do their best to simplify the system and be helpful ,especially during Covid Reviewed on: 21st December 2021

Opening a Savings Account

I called into the Hinckley branch to investigate opening a savings account. Holly clearly explained the different options available and how to proceed. I opened an account immediately. Reviewed on: 21st December 2021

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